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Product Manager, Services


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Job Details

JobId: 797264BR
JobTitle: Product Manager, Services
State: CA
Description: The right candidate will not only prove to be superb at execution but also be able to quickly learn new domains and demonstrate the ability to develop a comprehensive product vision and strategy for new product areas as the need arises – this is your opportunity to mold the growth of the services vertical. You are a passionate shopper and/or a fanatic about specialized shopping experiences tailored to verticals that you care deeply about! You demonstrate strong interpersonal skills working with various-cross functional partner teams - Business Managers, Design, Application Architects, Engineering Delivery Teams, Project Managers, QA, and Operations teams. Your product management experience and understanding of the software development cycle is essential to the successful development of requirements and products. You are relentlessly focused on the customer; you are adept at prioritizing, evaluating trade offs ultimately delivering impactful results. • Develop and champion a product vision, product strategy and product roadmap in support of corporate goals and objectives. • Use customer \u0026amp; market research, customer and user feedback, customer usage and competitive analysis to identify new product opportunities and enhancements. • Work with multiple functions to build and evaluate business cases to support product investment decisions. • Present and clearly articulate product strategy to company leadership. • Own the product discovery process. • Define, track and improve key product metrics. • Collaborate with the business, user experience and engineering teams during discovery to assess value, usability and feasibility of product features. • Specify, prioritize and communicate high level and detailed product specifications using written specifications, business rules, flows and use cases as well as user experience generated deliverables such as prototypes, wireframes and design and copy documents. • Manage partner relationships, identifying necessary and/or desirable third-party features; evaluating and selecting vendors, negotiating agreements and contracts, and managing partnership integration. • Manage third-party dependencies and secure necessary engagement / resource alignment for the creation of co-developed product features. Product Implementation, Deployment and Support • Engage frequently with engineering and project management during implementation; be available to quickly answer questions that arise during implementation and to make scope tradeoff decisions. • Work closely with Marketing and/or the Business to launch products and ensure their adoption. • Coordinate post-launch activities to validate that the product works as designed and that operational processes dependent on the feature successfully complete acceptance testing • Manage the development of training materials and train users on new product features, support business users and manage close-loop feedback cycles to encompass customer/user comments and needs into better product experience.
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