Product Quality Engineer

  • Location:
    San Jose, California, US
  • Area of Interest
    Engineer - Software
  • Job Type
    Professional
  • Technology Interest
    *None
  • Job Id
    1219299
New

What You'll Do

You'll have ownership of New Product Introduction Quality, Factory Quality and Field Quality, as well as driving systematic quality improvements, while working in close engagements with internal stakeholders and external partners. Your role and responsibilities include:

  • Ownership of product quality, both Hardware and Software for assigned product family
  • Factory Yield performance management to factory quality goals
  • Ensure New Product Introductions meet quality requirements through phase gate reviews
  • Perform data analysis to detect subtle trends and identify root causes to drive continuous improvement activities and increase Customer Satisfaction.
  • Prepare technical reports to communicate suggestions to appropriate Quality, Manufacturing, and Engineering teams in an effective and appropriate manner
  • Assist with “change implementation” and the objective to transition the organization from a reactive to a proactive culture to better meet internal and external customer requirements

Who You'll Work With

A Product Quality Engineer works with both Internal Cisco stakeholders and external Partners/Customers to improve Product Quality. You'll works with the New Product Introduction Team such as development engineers, Manufacturing Engineers and Manufacturing partners to ensure the right level of quality on new product. You also work with external partners and customers on improving failures found in the field. The best part of this role is inspiring change and improving product quality in collaboration with a diverse, cross-functional team and making a difference to Cisco's customers.

Who You Are

You're able to use data analytics to transform and model data with the goal of discovering useful information, suggesting conclusions, and supporting decision-making. You have good software knowledge and understand how to measure and improve software quality, determine root cause of field failures and provide risk assessment. You're also able to figure out how appropriate screens should be implemented based on failure mechanism and data analysis.

Minimum Requirements:

  • BS/BA in Engineering (Computer Science, SW, Electrical, Mechanical, Industrial or Data Analytics)
  • Deep understanding of Data analytics, Software and Cloud
  • Excellent interpersonal skills to interact with functional groups at all levels to address and resolve critical product and customer issues
  • Familiarity with Agile development and digitalization/automation is preferred

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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