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Product Support Analyst - Colorado Springs, CO

UnitedHealth Group

Colorado Springs, CO
Job Code:
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Job Details

737106 Product Support Analyst Colorado Springs CO

Product Support Analyst - Colorado Springs, CO (737106)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Product Support Analyst
will work as part of a team to provide assistance with technical issues on the Claims Manager software product.

Primary Responsibilities:

  • Provide customer service through phone, email and virtual meeting platforms
  • Will escalate problems to appropriate resources in a timely manner
  • Collaborate with internal business partners to resolve technical issues
  • Employee will work an 8 hour shift during core business hours (Monday - Friday 6:00 AM - 5:00 PM MST). Occasional overtime may be required

Required Qualifications:

  • High School Diploma / GED
  • Familiarity with claims processing and practice management systems
  • Experience resolving high level customer service issues, both over the phone and in email
  • Must have or be able to obtain within one year of hire a Certified Professional Coder (CPC) Certification
Preferred Qualifications:
  • Bachelor’s Degree (or higher)
  • Experience in a call center environment
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Optum, Colorado Springs, CPC Coder, Healthcare, Claims, Claims processing

Job Details

  • Contest Number737106
  • Job TitleProduct Support Analyst - Colorado Springs, CO
  • Job FamilyCustomer Services
  • Business SegmentOptum Operations

Job Location Information

  • Colorado Springs, CO
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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