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Product Technology Specialist


Louisville, KY
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Job Details

JobId: 145886
Job Title: Product Technology Specialist
Location: Louisville, KY
Category: Operations
Employment: Full-Time
Open Date: 2017-12-11T06:12:22Z Close Date: 2022-12-10T00:00:00Z


ADP is hiring a Product Technology Specialist with demonstrated experience administering team accesses to the TAM platform and supporting systems as needed; administering ACLs; supporting client access escalations and iSI/Netsecure administration. Does this sound like you?

  • Idea catalyst. Out-of-the-box thinker. Turns problems into solutions, ideas into action, plans into results
  • Analytical mastermind. Examines systems and spots trends that others wouldn't find.
  • Insightful strategist. Transforms insights into ideas and ideas into plans.
  • Trailblazer. Passionate about change and shaping the future.

We believe people make great companies, not the other way around. Our people make all the difference in delivering innovative HR technologies and solutions that help employees all over the world do their jobs better. The result? We're building the next generation of ADP technologies.

As a Product Technology Specialist , the primary focus of this role is to provide high quality technical expertise, guidance and support to the Client Support Center associates, Implementation associates, BES, Product Management, Development and all other functional areas involved in the resolution of technical product issues via phone or remote system access for all ADP Internet products/applications supported. This position is oriented around problem identification, application & system analysis, innovating solutions to highly complex client issues and utilizing product knowledge, problem-solving skills and troubleshooting experience to resolve anomalous product issues In addition, it is an expectation of the business that Product Support Consultants remain current on emerging technology and deliver expert support over new product rollouts and/or existing offerings to the end user community.

THINGS YOU'LL DO: Responsibilities

  • Provide expert level conception, creation and support for access and security tools and application use for TAM administration
  • This will include partnering with resources in Operations, R&D, GSO, Service, other ADP product teams, and other matrixed resources to determine and document best practices for user access profiles, system enhancements, and integration requirements.
  • Troubleshoots and identifies system vs. user problems. Makes decisions based on procedures, policies, and standards. Responds to request in specified time frames based on priority. Identifies feature incompatibilities and advises alternative approaches to achieve desired effect.
  • Leverage tools (synthetic transactions, end user monitoring, SQL Tools, etc.) to research and trouble-shoot client cases.
  • Provide technical direction, support and guidance to the Service Center associates, Implementation, BES, Product Management, Development and other functional area.
  • Provides technical / business expertise to other associates regarding area of functional specification. and serves as organizational Product consultant within specialized area of expertise
  • Coordinate communication with other functional areas to educate and expedite response to critical client solution
  • Assists in developing, aligning, and implementing department standards/processes, promoting standardization and reinforcing the knowledge management strategy
  • Research/Knowledge
    • Serves as a subject-matter expert to Field partners as well as Corporate departments including Training, Development, and Marketing
  • Product Review
    • Involved with initial analysis of new products as well as releases to determine if all required logic has been included/modified to achieve desired affect across products

EXPERIENCE YOU NEED: Required Qualifications

  • 1-2 Years of Directly Related Experience
  • Experience supporting client access
  • SQL database experience
  • Ability to troubleshoot/research regional issues
  • Ability to utilize tools and resources available to track and prioritize defects/enhancements
  • Root cause analysis of issues
  • Communication skills

HOW YOU'LL STAND OUT: Preferred Qualifications

  • Bachelor's Degree or Equivalent in Education & Experience with major area of concentration in Management, Business Information Technology, Teaching or Computer Science
  • Leadership skills
  • Experience mentoring, coaching and training other team members
  • Certifications: MCITP, Network +,A+

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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