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Production Support - Eden Prairie, MN

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

749505 Production Support Eden Prairie MN

Production Support - Eden Prairie, MN (749505)

Position Description

Transform health care and change the way consumers engage with technology.


Sounds like a big challenge, right? Here, at Optum, you have the opportunity to achieve great things while you showcase your passion and technical expertise. You'll be inspired by working alongside some of the most brilliant minds in technology who bring compassion, energy and focus to their work every day on a mission to change health care as we know it. Join us! Come share who you are and start doing your life's best work.(sm)


This Production Support role will support Optum’s cloud based java application called Cirrus. Cirrus is a sophisticated claim adjudication application that will revolutionize the health care industry by increasing flexibility, configurability and reliability while decreasing operational costs.


Primary Responsibilities:

  • Monitor incident input pipelines and pick up Incidents on an availability basis
  • Follow up on alerts (email, text, phone, monitoring dashboards) and tickets created automatically or manually
  • Create Incident, Problem, and Change Tickets in ServiceNow as required
  • Access data from Monitoring, Error Logs, Queues, and Databases to analyze an Incident
  • Triage issues based on knowledge of applications and it’s infrastructure, and by using Play Books
  • Create/modify Play Books for Incident Triage on applications
  • Re-assign Incidents based on triage knowledge required
  • Communicate with Business and DEV teams as required for Triage and Root Cause Analysis
  • Suggest Improvements in Architecture, Design and Implementation of the applications to increase stability
  • Suggest Improvements in Monitoring and Application Logging
  • Ensure OPS SLAs are not being broken
  • Provide SME Triage and Root Cause Analysis in War Rooms
  • Participate in 24/7 support rotations

Required Qualifications:

  • 4+ years overall IT experience
  • 2+ years working experience with Java - ie. production support, testing, developer, etc.
  • 1+ years of SQL experience
  • Experience with Incident / Problem Management System (ServiceNow preferred) and/or 2+ years Production Support experience

Preferred Qualifications:

  • Jenkins, Codehub, Git, Artifactory, MySQL, RabbitMQ

Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: IT, Java, SQL, incident management, ServiceNow, Eden Prairie, MN

Job Details

  • Contest Number749505
  • Job TitleProduction Support - Eden Prairie, MN
  • Job FamilyInformation Technology
  • Business SegmentOptum Technology

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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