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Program Manager - Housing - Oahu, HI

UnitedHealth Group

Honolulu, HI
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Job Details

743030 Program Manager Housing Oahu HI

Program Manager - Housing - Oahu, HI (743030)

Position Description

At UnitedHealthcare, our focus is on helping people live healthier lives.  As we work to better serve all populations, we have identified a need to look beyond the traditional path of member services.  myConnections’ mission is to transform the UnitedHealthcare Community & State business by expanding from Medicaid into the balance of government assistance programs for the low income population.  Our commitment to innovation has lead us to even more new ideas and an interest in better understanding how we can work in communities to help drive real change.


Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.


The Program Manager - Housing is the market lead responsible for collaborating with the State and Operations Director to design and implement successful health plan program. More specifically, this role is accountable for building a network of Community Based Organization partnerships within the local market to support electronic referrals. This role will be accountable for developing and leading the network strategy and execution and ensuring the needs of the market are met. This also includes onboarding, credentialing and ongoing account management of the network providers. This position will require extensive face to face contact and related travel within a state to build network of community based organization providers.


Additionally, this role will lead local implementation, training and ongoing maintenance of the program technology which facilitates the intake, assessment, provider search and referral of social service needs to the network. This includes both external community based providers, as well as internal users.

Primary Responsibilities:
    • Provide leadership in developing project plan, milestones, and associated structure from pilot strategy and high-level objectives/outcome measures
    • Lead the development of new concepts, technologies and products to meet emerging customer and market needs
    • Identify and solve problems that impact the management, direction and outcomes of the pilot
    • Provide recommendations and data/information to drive informed leadership decisions on pilot strategy and direction
    • Collaborate with assigned vendor providing technologies and network administrative services to verify their credentials, service and the accuracy of their network listings.
    • Lead implementation, training and ongoing maintenance  /Issue resolution of program technology locally
    • Implement the screening and referral process in conjunction with clinical delivery site staff
    • Facilitate the screening,  referral, and training process at clinical delivery sites
    • Work closely with the Quality Improvement Facilitator and Hawaii Accountable Health Communities (AHC) Advisory Board (HAAB) to ensure the network of social services providers reflects the needs of the Medicare and Medicaid beneficiaries
    • Document and track screening and referral services (Community Based Organizations)
    • Collect and report data as required by the Centers for Medicare & Medicaid Services (CMS) and its contractors
    • Maintain the Community Resource Inventory on a biannual basis, updating the listed organizations


Required Qualifications:

  • Undergraduate degree or equivalent years of work experience
  • 4+ years working with community based organizations in Honolulu
  • 2+ years working with affordable housing organizations (shelters, transitional housing, permanent supportive housing operators or developers), Homeless Coordinated Entry point(s) as designated by the local Continuum of Care, and/or HUD approved Housing Counseling Agencies
  • 1+ year of experience working directly with homeless or very low income community members and coordinating services related to housing, workforce development, transportation, or behavioral healthcare
  • Strong knowledge of local community and community based non-profit organizations
  • Proficiency in MS Office (Excel and PowerPoint)
  • Currently reside on Oahu and be familiar with the local community
  • Willing and able to locally travel on Oahu, up to 50% of the time
Preferred Qualifications:
  • Leadership experience including leading presentations, communication across a matrix organization or program
  • 2+ years in project management or project leadership experience
  • Passion for innovation and solving community challenges
Careers at UnitedHealthcare Community & State. Challenge brings out the best in us. It also attracts the best. That's why you'll find some of the most amazingly talented people in health care here. We serve the health care needs of low income adults and children with debilitating illnesses such as cardiovascular disease, diabetes, HIV/AIDS and high-risk pregnancy. Our holistic, outcomes-based approach considers social, behavioral, economic, physical and environmental factors. Join us. Work with proactive health care, community and government partners to heal health care and create positive change for those who need it most. This is the place to do your life's best work.(sm)
Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Program Management, Community Based Services, Social Services, Hawaii, Oahu, Housing Organizations, CES, Coordinated Entry System, non-profit, Hawaii Accountable Health Communities, Medicaid, affordable housing, Oahu, HI, Honolulu, HI, Hawaii


Job Details

  • Contest Number743030
  • Job TitleProgram Manager - Housing - Oahu, HI
  • Job FamilyNetwork Management
  • Business SegmentCommunity and State

Job Location Information

  • Honolulu, HI
    United States
    North America
  • Other LocationsOahu, HI

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 100 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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