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Program Manager - Medical Group Operations - San Antonio, TX

UnitedHealth Group

San Antonio, TX
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Job Details

744801 Program Manager Medical Group Operations San Antonio TX

Program Manager - Medical Group Operations - San Antonio, TX (744801)

Position Description

The program manager is responsible for managing, implementing and executing on key projects and reporting requirements throughout Medical Management. The position provides support through representation of senior leadership interests in both internal and external initiatives, and in some cases is an active team member on Medical Management strategy initiatives. This position requires a unique skill set that includes leading cross-functional leaders on complex projects, collaborating vertically and horizontally throughout the organization, understanding workflow, and creating a collaborative environment to work effectively throughout the organization to ensure alignment of strategy and approach. Accountable for supervising assigned projects and operational collaboration during implementation of new processes. Coordinates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure all goals and objectives are met.


Primary Responsibilities:

  • Build relationships with the ability to influence effectively to all levels of an organization, both internally and externally

  • Responsible for representing the directives of senior leadership and acts as a key liaison on cross functional projects as required

  • Ability to drive change and innovation through collaboration and teamwork

  • Acts as a centralized facilitating point for the coordination of tasks and integrated execution of key strategic initiatives and reduces activities carried out in isolation

  • Works through issues and roadblocks with internal and external stakeholders to reach amicable solutions that balance the needs of all parties

  • Recommends opportunities and/or action plans for improved performance based on business need

  • Collaborates with project managers, program managers, business analysts, training teams, and other stakeholders to ensure inputs, processes and outputs are captured and maintained for effective implementation

  • Utilizes project management and process improvement methodologies (DMAIC) to ensure deliverables are met

  • Assists in the development and execution of project deliverables and timelines related to implementation activities

  • Works with key members of other departments to facilitate internal and external processes

  • Attends required meetings and participates in committees as requested

  • Resolves work problems to ensure quality customer service is delivered

  • Coordinates meetings; prepares draft agendas for review; issues agendas with appropriate backup materials; takes minutes, and provides follow-up correspondence

  • Attends educational offerings to keep abreast of change and comply with position requirements

  • Understands the complexity within functions, relationships, and contractual obligations with the ability to balance competing priorities

  • Performs all other related duties as assigned

Required Qualifications:

  • Bachelor's degree in Business Administration, Healthcare Administration or a related field (8 additional years of experience beyond the required years may be substituted in lieu of a Bachelor’s degree)

  • 5 or more years of related experience in Program Management

  • Intermediate level of experience with Microsoft Office Software Programs Visio, MS Project, Excel


Preferred Qualifications:

  • Health plan, healthcare or clinic operations experience

  • PMP or Lean Six Sigma certification

  • Problem solving capabilities resulting in significant business impact and customer satisfaction

  • Detail-oriented and ability to identify potential risk or problems and find resolution

  • Ability to manage group relationships with diverse geographic locations, skills and level of understanding of company processes and policy

  • Effectively operate through complex organizational situations with ability to anticipate obstacles and plan appropriate approach

  • Able to influence and interact comfortably with all levels of professional and line level staff

  • Ability to interact one-on-one and consult with all levels of leadership, including senior level executives

  • Excellent written and oral skills


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Job Keywords: Program Manager, program management, PMP, San Antonio, TX, Texas

Job Details

  • Contest Number744801
  • Job TitleProgram Manager - Medical Group Operations - San Antonio, TX
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • San Antonio, TX
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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