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Program Manager - Patient Access Operations - (244071)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

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Job Details

Program Manager - Patient Access Operations - (244071)

Facility Name
UHS Corporate Office
KING OF PRUSSIA, PA 19406 US (Primary)
Career Area
Job Description

One of the nation’s largest and most respected hospital companies, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. Steadily growing from a startup to an esteemed Fortune 500 corporation, UHS today has annual revenue nearing $10 billion. In 2017, UHS was recognized as one of the World’s Most Admired Companies by Fortune; ranked #276 on the Fortune 500, and listed #275 in Forbes inaugural ranking of America’s Top 500 Public Companies.

Our operating philosophy is as effective today as it was 40 years ago: Build or acquire high quality hospitals in rapidly growing markets, invest in the people and equipment needed to allow each facility to thrive, and become the leading healthcare provider in each community we serve.

Headquartered in King of Prussia, PA, UHS has more than 81,000 employees and through its subsidiaries operates more than 320 acute care hospitals, behavioral health facilities and ambulatory centers in the United States, Puerto Rico, the U.S. Virgin Islands and the United Kingdom. 

The Patient Access Operations Manager is actively involved in the development of all Patient Access/Registration operations and applications. Oversees all UHS Acute Care Patient Access Services (PAS) operations and provides direction for maintaining efficient processes that impact the revenue cycle and customer service. Monitors acute care PAS processes, procedures, and key performance indicators. Performs ongoing operational analysis to identify and resolve issues affecting acute care hospital operations. Implements performance improvement techniques, processes and procedures, best practices, and software applications to improve PAS workflows and quality.

Essential Job Duties

  • Monitors and analyzes the Patient Access operations and workflows, reviews Key Performance Indicators and reports to identify problems and then resolves issues impacting operational results.
  • Manages new PAS projects, product/system implementations, enhancements, and conversions.
  • Evaluates and develops new initiatives and Best Practices to provide added value to Patient Access operations.
  • Provides support to acute care facilities and other internal/external customers. Develops, implements and monitors compliance with UHS policies and procedures.
  • Interacts with various Corporate and facility departments that are impacted by the workflows of Patient Access including: Patient Accounting, HIM, Case Management, IT, Finance and hospital patient care areas.
  • Manages and prioritizes workload via help desk tickets, projects database, requests and analysis.
  • Provides training and education as needed.
Job Requirements

Associates degree with 5-8 years experience required; Bachelor's degree with 8+ years experience preferred. 

  • Must have Patient Access supervisory/management experience in an acute care setting. 
  • Extensive exposure to PAS processes and operations including, but not limited to, central scheduling, pre-registration, financial counseling, insurance verification and authorization, inpatient admission, outpatient, ancillary and emergency registration, and upfront cash collection, is required.  Project management experience is essential, as is the ability to manage/assist with system projects, product implementations/enhancements, and software conversions. 
  • Excellent verbal and written communication skills are required for developing education materials and providing/overseeing user training for all software applications, policies and procedures. 
  • Proficient utilization of the Internet, Windows, Microsoft Office Suite, and Cerner Invision system is required.  Knowledge of other Cerner PAS related applications (i.e. Document Imaging, FirstNet, Scheduling, etc) is preferred. 
  • Knowledge of CMS and other governmental requirements applicable to Patient Access/Registration processes is required. 
  • Ability to identify, develop and implement process improvements and best practices is essential. 
  • Problem solving and analytical skills to work independently and manage projects are required. 
  • Significant experience may be substituted in lieu of education.
  • Travel Requirement is approximately 40% minimum.

If you meet the above requirements and are looking for a rewarding career, please take a moment to share your background with us by applying online. UHS offers competitive compensation commensurate with experience and benefits programs including medical, dental, life insurance and 401k. 

UHS is a registered trademark of UHS of Delaware, Inc., the management company for Universal Health Services, Inc. and a wholly-owned subsidiary of Universal Health Services, Inc. Universal Health Services, Inc. is a holding company and operates through its subsidiaries including its management company, UHS of Delaware, Inc. All healthcare and management operations are conducted by subsidiaries of Universal Health Services, Inc. To the extent any reference to "UHS or UHS facilities" on this website including any statements, articles or other publications contained herein relates to our healthcare or management operations it is referring to Universal Health Services' subsidiaries including UHS of Delaware. Further, the terms "we," "us," "our" or "the company" in such context similarly refer to the operations of Universal Health Services' subsidiaries including UHS of Delaware. Any employment referenced in this website is not with Universal Health Services, Inc. but solely with one of its subsidiaries including but not limited to UHS of Delaware, Inc. 

UHS is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at UHS via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of UHS. No fee will be paid in the event the candidate is hired by UHS as a result of the referral or through other means. 


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