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Program Manager, Quality Improvement Initiatives - (7611)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Program Manager, Quality Improvement Initiatives - (7611)

Job Details

Program Manager, Quality Improvement Initiatives - (7611)

Facility Name
Prominence Health Plan
RENO, NV 89502 US (Primary)
Career Area
Allied Health
Job Description


Founded in 1978, Universal Health Services, Inc. (UHS)* is one of the nation’s largest and most respected healthcare management companies, operating through its subsidiaries—acute care hospitals, behavioral health facilities and ambulatory centers nationwide. With more than 74,000 people employed by UHS subsidiaries, UHS’s business strategy is to continue to grow by building or purchasing healthcare facilities across the country, while continuing to strengthen UHS’s well-reputed franchise with its customary exceptional service and effective cost control. Our success is driven by a service philosophy based on integrity, competence, compassion, and a responsive management style. UHS has been recognized as a Fortune 500 company and is listed as one of Fortune’s Most Admired Companies. UHS’s Acute Care Division is comprised of 25 high performing hospitals and several ambulatory care facilities across the nation and prides itself on providing superior patient care. 

Prominence Health Plan, established in Reno in 1993 as St. Mary’s Health Plan, was acquired in 2014 by Universal Health Services (UHS), one of Fortune Most Admired Companies. 

In addition to the HMO, Prominence Health Plan also offers Point of Service health plans, a preferred health insurance company that offers Preferred Provider Organization (PPO) health plans, and CDS Group Health, a third-party administrator.

We are a fast-growing, rapidly-changing healthcare organization offering the excitement of a start-up with the support of a Fortune 500 company. We are looking for talented, enthusiastic people to help shape the future of our organization.

Job Summary:  The Quality Improvement Initiatives Program Manager (QIPM) facilitates the design, prioritization, implementation, tracking and evaluation of initiatives that enhance the clinical quality, member experience and cost-effectiveness of services provided for health plan members.  The QIPM assures the cross-functional alignment of organizational efforts to achieve defined quality improvement and business objectives.  The position reports to the Director of Quality Improvement and serves as a subject matter expert (SME) on quality improvement methods, design and planning.  


Job Requirements

:​Regulatory Requirements:

  • A Bachelor’s degree in Engineering, Nursing or related clinical area, Business Administration, or a combination of education and professional experience that provides the incumbent with the requisite knowledge, skills and ability to successfully perform the job;
  • Preferred: Master's degree in Healthcare, Business, Engineering, or related field;
  • Certification or documented training in team facilitation, process improvement, QI methodologies, project management or a related field.


  • Four years of experience applying improvement methodologies in healthcare quality, process improvement, industrial engineering, or business analysis;
  • Experience in leading and facilitating teams that produce measurable results and operational impact.

Language Skills:

  • Ability to effectively communicate in English, both verbally and in writing.

Knowledge, Skills and Abilities:

  • Demonstrated critical thinking, problem-solving and process improvement skills;
  • Independent judgment and action skills to facilitate needed change;
  • Strong verbal and written communication skills for one-on-one interaction and facilitating group discussions;
  • Self-starter with proven ability to organize and follow through on multiple complex tasks and projects simultaneously;
  • Demonstrated supervisory, instruction, and/or mentoring skills;
  • Proficient in computer skills (e.g., Microsoft Word, PowerPoint, Access, Excel, Visio);
  • Demonstrated statistical analysis skills (clinical, operational, customer service, financial)
  • Knowledge of managed care principles and practice;
  • Knowledge of managed care industry standard performance assessment methods including NCQA, HEDIS, STARS, HOS and CAHPS;
  • Able to work in a team environment, with good communication skills, supportive attitude and the ability to provide mentorship when appropriate.




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