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Program Shift Manager - (30454)

Universal Health Services

Job Code:
Universal Health Services
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Job Details

Deltek Talent Management - Program Shift Manager - (30454)

Job Details

Program Shift Manager - (30454)

Facility Name
Copper Hills Youth Center
WEST JORDAN, UT 84088 US (Primary)
Career Area
Allied Health
Behavioral Health - Technician
Job Description

Copper Hills Youth Center is a 197-bed private residential treatment center for adolescents 12-17 years of age. We counsel, teach and mentor children placed in our care and give each child a chance to make successful changes. We strive to improve lives and help children help themselves. At Copper Hills, we treat boys and girls who have emotional, behavioral and psychiatric disorders, including anxiety disorders, bipolar disorder, obsessive-compulsive disorder and depression. We also specialize in caring for patients with Asperger’s syndrome. For youth with co-existing substance abuse problems, we offer weekly individualized therapy that focuses on education, recovery and abstinence. Our accredited private school allows students to continue their education while receiving treatment.


Provides shift supervision of direct care staff and performs selected non-professional services under the direct supervision of the Milieu Coordinator.  The job accountabilities include behavioral and crisis management, milieu management, documentation, resident physical needs and the ability to work within a multi-disciplinary team.

 ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

  ___1. Performs primary oversight of direct care staff.  Documents daily rounds and findings, ensures unit cleanliness, adherence to programming, and ensuring that searches are completed daily. Tracks daily incidents, identifies trends, and assigns needed documentation, Ensures that all IRs, student debriefings, out of community forms, etc. are completed before leaving shift.  Participates in contraband and room searches as needed.

____2. Makes shift assignments including coordination of breaks to maintain appropriate supervision of residents and consistency of unit structure. Ensures that staff are using radios and headsets appropriately.  Assigns mental health associates to provide optimal supervision to residents on one-to-one and other precautions.

 ____3. Demonstrates thorough program knowledge using handbook guidance and milieu schedules in all interaction with residents and staff.

____4. Ensures compliance to Company policy and procedure through diligent supervision and examination of all unit activity, workflow, attendance and documentation for accuracy and legibility.

____5. Continually assesses the whereabouts of residents and staff on each unit and is capable of assessing units for potential risk and handling emergency situations in conjunction with other Managers.

____6. Demonstrates flexibility, emotional maturity and confidentiality when handling crisis or sensitive issues.  Can plan shift activities including alternate plans should the schedule need to be altered due to unforeseen circumstances i.e. therapist not available for group, etc.

____7.   Provides emotional support, maintaining a positive and objective attitude and act as role models and advocates for the residents.

____8. Acts as a role model for both residents and staff and helps facilitate problem solving and the use of coping skills.

____9. With the Milieu Coordinator, continuously assesses the overall program to see if there are any changes that need to be made for optimum functioning.

___10. Utilizes effective verbal and written communication skills to address issues and needs in a concise, accurate and considerate manner.  Promotes the effectiveness of good communication skills to peers.

___11. Participates in maintaining safety of the milieu environment by encouraging unit cleanliness and hazard awareness, identification and removal of contraband, and appropriate response to dangerous situations. Reports all safety concerns immediately to Milieu Coordinator.

___12. Assists with admission process of clients, including introductions to staff and facility, disposition of valuables and orientation to assigned unit and rules.

      13. Attends staff development training to insure updated material to compete with the changing job market and to meet all facility and regulatory training requirements.

      14. Maintains a professional, effective working relationship and good rapport with members of all departments and direct care staff, assisting them as necessary to help maintain good employee relations.

___15. Assists Milieu Coordinator with performance evaluations of assigned staff in a timely manner.

___16. Under the direction of the Milieu Coordinator, coaches and mentors line staff, providing on the job training to assist staff in teaching residents the necessary skills to function in the environment.  Provides oversight and management of the program’s mentoring process, meeting weekly deadlines and providing direct supervision and training to new employees.

___17. Assigns code runners, provides code management, and works to create capable code leaders by training staff in crisis management.

___18. Achieves certification as a verbal de-escalation trainer, participating in training blocks (including new hire orientation) as well as providing ongoing training for program staff. Helps ensure the use of nonviolent behavior interventions and appropriate and effective use of de-escalation techniques with agitated residents.  Coaches staff to avoid power struggles with residents.  Advocates for resident rights and treats residents and staff with respect at all times.

___19. Is aware of and maintains unit staffing ratios.  Assists with finding coverage for open shifts.  May personally fill open spots as needed. Works with other programs to assure units are staffed and building is appropriately staffed.

___20. Models professionalism, coaching staff as needed. Responsible for creating and executing performance plans and disciplinary action as needed including completing correctives for missed or incomplete training and attendance.

___21. Creates and implements unit schedules and ensures that things are running as planned.

___22. Runs groups on all units weekly and as needed. Provides group materials for staff to run programming.  Assures that groups are being ran according to schedule.

___23. Attends all RTMs, team meetings, additional trainings, and other meetings when assigned. Provides needed insight about residents upon request.

___24. Facilitates and holds staff accountable to complete HealthStream and any other trainings.


Job Requirements


To perform this job successfully, an individual must be able to perform each essential duty satisfactory.  An individual must be able to perform their duties in a positive work mode and serve as a positive role model and influence for youth and peers.  The requirements listed below are representative of knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


High School diploma or GED and one (1) year experience working in a children's services program.  Experience in a residential setting is preferred.  A minimum of two years of college education with at least 12 semester (18 quarter) hours in the social sciences may be substituted for one year of work experience.  Preference may be given to those who possess a bachelors’ degree in a mental health discipline.


Valid State Driver’s License with appropriate Endorsements.  Good driving record.


Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and policy/procedure manuals.  Ability to write routine reports and routine correspondence.


Ability to add, subtracts, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.


Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.  Ability to think and act quickly and calmly in an emergency situation and make independent decisions.


While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell.  The employee frequently is required to walk and sit.  The employee is occasionally required to stand; climb or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.


This position could require use of passive physical restraint procedures as a last resort for protection of client and staff.


While performing the duties of this job, the employee is regularly exposed to wet and/or humid conditions, moving mechanical parts, outside weather conditions, extreme cold, extreme heat, and vibration.  The employee is occasionally exposed to fumes or airborne particles.  The noise level in the work environment is usually moderate. Continuous local travel is required.  While performing the duties of this job, the employee may be exposed to clients who may ask  inappropriate  personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats regarding appearance, age, sex, or race, exhibit defiance, dishonesty, and assault or self-destructive behaviors.


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