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Program Specialist - Business Process Improvement


El Paso, TX
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Job Details

Company ADP USA

Job Title: Program Specialist - Business Process Improvement

JobID: 5000190716606

Location: El Paso, TX, 79940, USA

As part of the QTC Shared Services organization, all roles require effective communication skills since these positions will serve as the champions for innovation and change within the QTC organization. They will interact with the QTC associates, BU field and BES associates, and the internal and external development teams to gather, analyze, and document business requirements. All roles lead and participate in the development of project plans and implementation of new programs and products. Must demonstrate awareness, understanding, and support of strategic program goals and priorities. Responsible for improving overall QTC Shared Services effectiveness by identifying, recommending, and driving new programs, processes, and tools. Gains commitment, alignment and engagement in QTC Shared Services strategy. Leads and participates in project teams to implement QTC projects to ensure business goals and objectives are accomplished within designated timeframes. Based on strong knowledge of ADP products, workflow methods and procedures in various ADP functional areas (e.g., Sales, Finance, Operations), associates in these roles lead and participate as key contributors in the development and implementation of new or revised ADP products, programs, and procedures among all BUs. Progression in the job family responsibilities includes collaborating with Sales and Field Leadership as well as other stakeholders to oversee projects that address people, processes, training and technologies. Provides high-level project oversight for multiple, mission-critical initiatives. Ensures timely, successful completion of projects by effectively managing relationships with Sales, BU BES teams, BU regions, telecommunications, IT, project management, Financial and other functional area senior leaders. Responsible for the identification, development, implementation, governance, and monitoring of all processes, procedures, tools, and metrics that impact QTC as well as making recommendations for improvements. Provides the framework and strategy for a quality client experience. Monitors key metrics and sponsors projects to address improving one or more key metrics. #LICORP

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