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Project Implementation Manager


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Job Details

Company AT&T

Job Title Project Implementation Manager

Jobid att4-4767040

Location: USA

Description The MNS Customer Service Delivery team within Slovakia is responsible for facilitating and supporting the implementation of the customer designed solution within the Managed Network Services.

PIM manages main responsibility:

• leading the implementation of new external clients into the AT&T Managed Network Services by establishing initial contact with the client once the service is sold

• creating a project schedule to meet contractual requirements & customer needs

• compiling the AT&T resources required to support the project

• negotiating implementation schedules with the internal and the external resources and suppliers

PIM is responsible for overall implementation of the customer design, which includes overseeing of partnering services and for the customer until contract termination.

Project Managers can be engaged also during the time of pre-sales when customer is not onboarded.

PIM assist the sales team with most critical aspects of implementation to onboard successfully the customer.

**Roles and Responsibilities:**

• Accountable for implementation of WAN/LAN for managed client which includes implementing and billing per contract specifications

• Interact with both internal and external AT&T resources to complete provisioning tasks.

• Utilize and update management databases in conjunction with the provisioning process

• Ability to discern key aspects of a problem and address them at an early state by determining the best resolution

• Escalation point for any critical milestone during the implementation/post implementation, even for partnering services.

• Working schedule is in the U.S. hours with some flexibility based on customer set.

• Completion of task includes overtime work if necessary on short notice.

• Overseeing of Legal elements

• Be compliant with MRS processes; customer processes

• Understanding of customer network/custom elements

• Flexible to extend responsibilities as customer requires

**Key Competencies and Skills:**

• Fluent English language communication skills are required including proficient writing ability

• At least 2 years of previous working experience, ideally from international company

• PC literate with experience of a range of software packages. (MS Excel, Outlook, Word, Access)

• Previous experience from CUSTOMER-facing role

• Knowledge of the Project Management best practices is advantageous.

• The ability to interact on the phone with the customers and their peers during the implementation and problem determination process

• Flexible, Analytical mind, Problem solver, Stress resistant, Team player.

• Good analytical and work skills (Min. 2 year of relevant work experience)

• Ability to work under tight deadlines while maintaining quality output Strong commitment to process and quality improvement A confident communicator with the ability to communicate effectively with vendors and customers

• Good team member, with ability to quickly establish credibility and rapport

**Education and Qualifications:**

University Education 1st level, preferred Engineering Graduate.

6 sigma certificate

**Additional Information:**

• Telecom knowledge is a must

• Work experience in telecommunication business

Work Schedule:

Primary US working hours 2pm-10:30pm CET (depending on account assignment)

Place of work: Lakeside Park, Bratislava

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