Project Manager at OpenDNS
Location:San Francisco, California, US
Area of InterestInformation Technology
Technology InterestBig Data, Analytics, Internet of Everything, Security
The Business Unit
Cisco Umbrella, our cloud-delivered network security service, blocks advanced attacks including malware, botnets, and phishing threats, while our predictive intelligence engine uses machine learning to automate protection against newly-discovered threats before they can reach our customers. Today, we handle more than 80 billion daily Internet requests from 65 million+ users around the world. Our global network has proven reliability and adds no latency. We protect each and every one of our customers’ devices globally without any hardware to install or software to maintain.
Who You'll Work With
We’re looking for a Project Manager to our join our Business Systems and Analysis team based in San Francisco, CA. The team is responsible for the design, architecture, and development of our business systems infrastructure. They manage the systems that encompass the entire customer lifecycle from initial lead through marketing, sales, renewals, customer success and advocacy using tools including Marketo, Salesforce, Gainsight, and Zuora.
What You’ll Do
You will manage multiple complex IT projects for the Team and need to have a solid, proven, background. You will be responsible for:
Managing projects through their full lifecycle
Ensuring projects are managed to ensure delivery within agreed deadlines
Creation and maintenance of supporting project document
Managing meetings with both the Business Systems and Analysis team and stakeholders, ensuring meeting actions are agreed and completed
Analyzing lessons learnt and putting forward recommendations for improving delivery of future projects and developing best practices within the Team
Where appropriate, you may be asked to carry out some business analytics.
Whilst you will join an existing Program Team, you will be the only Project Manager aligned to the Business Systems and Analysis and will need to demonstrate ability to work independently. The candidate will work with a large group of internal stakeholders, including (but not necessarily limited to): Product Managers; Development Teams; Business Supporting Teams; Sales; Marketing and Finance.
Who You Are
2-5 years’ experience as an IT Project Manager
Project Management qualification
Prior experience in a SaaS or subscription-based business preferred
Ability to engage with stakeholders of all levels, via all types of media
Ability to meet deadlines, communicate delays and clarify ambiguous requirements
Exceptional communicator, strong attention to detail and organizational skills
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