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Project Manager - Claims Operations - Multiple Locations or Telecommute

UnitedHealth Group

Minnetonka, MN
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Job Details

744549 Project Manager Claims Operations Multiple Locations or Telecommute

Project Manager - Claims Operations - Multiple Locations or Telecommute (744549)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


To lead, manage, and facilitate the Polaris Claim Domain project implementation through the duration of the project program across all operating Platforms and Functional Domains, including but not limited to; Claims and Billing, Clinical, Provider Network, Case Install, Constituent Services, Fulfilment, Reporting and Analytics.


Position will work collaboratively to plan, coordinate, and execute efforts between various Business areas, IT Application Support Groups and segment platforms acting as a Product Owner in our Agile environment. 


You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.


Primary Responsibilities: 

  • Product Owner overseeing multiple Claim Domain initiatives that intersect with other domains through the duration of the Polaris project -  monitor for timeline progress, issues, risks and resourcing
  • Product Owner leadership in project plan development, IRAAD development and establishing project weekly and / or biweekly meeting agendas
  • Comfortable being hands on building new technologies, new business processes, and new operational support materials
  • Monitor development or revision of project technologies to be utilized by the Polaris Claim Domain
  • Conduct regular meetings with all WorkStream leads across the Polaris program on progress and strategy
  • Conduct weekly and / or biweekly meetings with all Product Owners related to specific efforts on project status
  • Lead strategy assessment, development and / or revision for specific project elements
  • Serve as a primary resource and subject matter expert related to Claim Domain project efforts. Assist in the development and training of any required procedures and policies to ensure understanding in project business requirements across Operations
  • Support Claim Domain efforts around strategy meetings, agenda development, meeting & materials preparation, presentation development
  • Monitor issues and risks -  develop contingency or mitigation plans
  • Provide weekly project status reporting
  • Assist in process flow mapping as the Product Owner
  • Utilize Agile and Lean processes in the Project Management and Program Management process
  • Conduct process analysis to increase Claim Domain overall performance and consistency across all Functional Domains
  • Lead and support release activity for any assigned project
  • Serve as process expert to identify and approve process changes impacting the Claim Domain operations
  • Own Operational Readiness:
    • Identify Operational training requirements for release activity across impacted business areas
    • Identify P&P updates and creation of new documentation across impacted business areas
    • Identify necessary announcements and communications relating to milestones and implementations
  • 25% travel is required (if you live outside of the Eden Prairie / Minnetonka area). Travel expense paid by the company. Travel would include leaving Monday morning and returning late Thursday; work from home on any days you are not traveling


Required Qualifications:

  • BA / BS degree or equivalent work experience
  • 5+ years of Project Management
  • 1+ year of Agile
  • 6 months or more of Claims Experience
  • Proactive problem solver and critical thinker with excellent planning, coordination, and organizational skills
  • Demonstrated ability to manage multiple projects
  • Possess excellent written and verbal communication skills; and the ability to communicate diplomatically with colleagues and clients from various functional areas
  • Proficient in MS Office (Word, Excel, Outlook, Project, Power Point)
  • Proven Project Management experience, including proficiency with Microsoft Project
  • Proven experience driving change in the operation and proving the success of change management controls
  • Demonstrated ability to communicate clearly with Operations leaders and other internal and external audiences

Preferred Qualifications:

  • Claim Cross Domain experience
  • PMP
  • Prior experience in Claim Operations End - to - End
  • Prior experience in Polaris
  • UHG organizational system and policy knowledge
  • Prior experience developing innovation programs for Claim Operations

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.(sm)


*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Agile and Lean processes in the Project Management and Program Management process,Word, Excel, Outlook, Project, Power Point,Claim Operations End-to-End, Minnetonka, MN, Minnesota, Hartford, CT, Connecticut, Telecommute, Telecommuter, Telecommuting, Remote, Work from home





Job Details

  • Contest Number744549
  • Job TitleProject Manager - Claims Operations - Multiple Locations or Telecommute
  • Job FamilyBusiness Operations
  • Business SegmentUHC Benefit Ops - EandI Ops

Job Location Information

  • Minnetonka, MN
    United States
    North America
  • Other LocationsHartford, CT

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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