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Project Manager, Process Management (Enrollment Technology)


Roseland, NJ
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Job Details

Position Title: Project Manager, Process Management (Enrollment Technology)
Job Code: 391978
Job Location: New Jersey-Roseland

Manager, Enrollment Technology


Prudential Financial is seeking a Project Manager, Process Management to join the Customer Experience team in the Group Insurance business. The Manager is primarily responsible for managing day to day relationships with 3rd Party Enrollment Platforms, optimizing existing relationships and supporting the development of new relationships. Responsibilities include ensuring Prudential’s products are appropriately positioned and branded and critical tools, such as Needs Estimators and Evidence of Insurability (EOI), are effectively integrated, implemented and adopted. All efforts must be measurable, scalable and leverage industry best practices.

Third- Party Enrollment Platforms, home office, operations and field staff. The Manager, Enrollment Technology will report directly to the VP, Enrollment Strategy and will be based in Roseland, NJ or Dresher, PA. He/she will serve as the primary contact for a matrix of partner resources from Distribution, Operations, IT, Product, etc...


Job Responsibilities:

  • Project management -  Lead and act as SME on 3rd Party Enrollment platform enablements and capability adds
  • Internal SME -  Distribution contact for questions and inquiries such as integration capabilities and selling points on how we work with 3rd Party Platforms, etc.
  • Relationship Management – act as day to day contact for 3rd Party Enrollment platforms, assisting with questions, troubleshooting and escalated issues
  • Reporting -  Create, maintain and enhance reporting capabilities for 3rd Party Enrollment Platforms – overall performance and specific capabilities
  • Customer Facing -  Present 3rd Party Enrollment Platform integration capabilities to existing and prospective customers


•Bachelor’s degree in Business, Marketing, Data Analytics, a related field or equivalent work experience

•Candidate should preferably have 3 years of Group Insurance experience

•Solid understanding of Group Insurance products and services and how they are sold

•Experience with Third-Party Enrollment Platforms like TPAs or PEX a significant plus

•Excellent interpersonal, communication, negotiation, partnership and presentation skills

•Excellent teamwork and collaboration skills with the ability to work across functional teams and with all levels of the organization

•Self-motivated with the ability to prioritize, meet deadlines, and manage changing priorities

•Comfort level with Digital technology and tools

•Proficiency in Microsoft Office products

•Occasional travel may be required


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Marketing/Advertising/Public Relations/Corp. Communications
Schedule: Full-time
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