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Provider Data Operations Performance Liaison - US Telecommute

UnitedHealth Group

Wausau, WI
Job Code:
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Job Details

Provider Data Operations Performance Liaison - US Telecommute(Job Number:702359)

Expanding access to affordable, high quality health care starts here. This is where some of the most innovative ideas in health care are created every day. This is where bold people with big ideas are writing the next chapter in health care. This is the place to do your life's best work.(sm)

The Provider Data Operations Performance Liaison is responsible for improving performance, productivity, efficiency and quality through the implementation of effective methods and strategies. In this role you will maintain a leadership support structure that oversees the execution and continuity of efficiency and effectiveness enhancements and metrics across your designated organization(s). Ensure work teams successfully execute efficiency and effectiveness enhancements, hit monthly metrics and our MBO commitments. Serve as the driver of e360 reporting across designated organization(s) to ensure consistent measures and evaluations of quality results, productivity, and attendance. Develop, communicate and track remediation efforts. Track ongoing performance against plan. Actively participate in MBO goal setting and develop MAP calibration tools. Drives collaboration with internal business partners and provides expertise on tools and applications for the operational entity. Ensure compliance for learning and knowledge transfer through completion of LearnSource courses, assessments, attestations, and my Coach utilization.

Primary Responsibilities:
  • Anticipate customer needs and proactively develop solutions to meet them
  • Serve as a key resource on complex and/or critical issues
  • Solve complex problems and develop innovative solutions
  • Perform complex conceptual analyses
  • Review work performed by others and provide recommendations for improvement
  • Forecast and plan resource requirements
  • Authorize deviations from standards
  • May lead functional or segment teams or projects
  • Provide explanations and information to others on the most complex issues
  • Motivate and inspire other team members
  • Development of Efficiency and Effectiveness metrics including MBO goals and metrics
  • Develop and maintain e360 Reporting and MAP Calibration Tools
  • Partner with WFM on efficiency and effectiveness enhancements
  • Proof of concept initiatives / Pilot deployments
  • Conduct root cause data analysis 
  • Conduct performance improvement recommendations
  • Development and implementation of remediation tactics (For Quality related remediation, partner with Provider Quality Management)
  • Develop and maintain suite of performance effectiveness SOPs
  • Contribute to and maintain leadership portal
  • Recognition Program oversight including but not limited to QVC administration
  • Compliance reporting oversight

Key attributes of a successful Provider Data Operations Performance Liaison:

  • Communicate and lead effectively at all levels in a matrix organization
  • Understand provider data and contract system from end to end
  • Be clear on what customers (providers and members) value, how the provider data accuracy meets those needs and the critical elements that need to be actively monitored and managed
  • Strong organizational skills and the ability to execute with urgency and meet deadlines
  • Be proactive and be curious and actively looking for opportunities to improve
  • Use data effectively to drive decisions

Job Provider Data Integrity
Primary Location US-WI-Wausau
Other Location 
Organization Provider Contract & Data Mgmt
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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