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Provider Relations Advocate - Fort Worth, TX

UnitedHealth Group

Fort Worth, TX
Job Code:
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Job Details

Provider Relations Advocate - Fort Worth, TX(Job Number:729104)

The Provider Relations Advocate is responsible for developing, maintaining and servicing a high quality, marketable and satisfied provider network within an assigned geographic area.  Key responsibilities include recruitment and contracting, education and servicing of assigned providers.  The Provider Relations Advocate helps assigned Providers operate successfully within our healthcare delivery model by providing strategic planning and tools to meet goals.  This position is expected to build and sustain strong working relationships with cross functional departments, vendors, local sales, and assigned Providers. The Provider Relations Advocate is accountable for overall performance and profitability for their assigned groups as well as ownership and oversight to provide redirection as appropriate.


Primary Responsibilities:

  • Educate Providers to ensure they have the tools they need to meet Quality, Risk adjustment, growth (as appropriate) and Total Medical Cost goals per business development plans

  • Ensures Providers have in depth understanding of WellMed Model of Care to include, but not limited to, contractual obligations, program incentives and patient care best practices

  • Conduct detailed analysis of various reports by tracking and trending data to develop a strategic plan to ensure performance goals are achieved

  • Ensures the overall strategic plan incorporates interventions with internal departments or subject matter experts, external vendors, and others as needed

  • Participates in creation and execution of a local network development plan to assure network adequacy as needed

  • Works at the direction of their assigned leader to recruit/contract providers ensuring network adequacy

  • Conducts new provider orientations and ongoing education to providers and their staffs on healthcare delivery products, health plan partnerships, processes and compensation arrangements

  • Maintains open communication with providers to include solutions for resolution and closure on health plan issues related to credentialing, claims, eligibility, disease management, utilization management, quality and risk adjustment programs

  • Conducts provider meetings to share and discuss economic data, troubleshoots for issue resolution, and implements an escalation process for discrepancies

  • Collaborates with provider groups to develop, execute and monitor performance and patient outcomes improvement plans

  • Collaborates with Medical Director to monitor utilization trends and profit pools and share results with assigned PCPs

  • Handles or ensures appropriate scheduling, agenda, materials, location, meals and minutes of provider meetings as needed

  • Collaborates with contracting team to ensure provider data is correct and Provider directories include any needed updates. Completes Practitioner Data Forms and Provider Change Forms as needed

  • Represent WellMed/UHG by holding company sponsored Provider events (Summits, Learning Sessions)

  • Provides information and participate in management meetings as requested

  • Regularly meets with cross functional team to create, revise and adjust strategy for assigned Provider Groups to meet overall performance goals

  • Provider support to maintain and develop ongoing value related to the WellMed Value Proposition

  • Introduce and advocate company resources to facilitate practice optimization

  • Identifies at risk situations and develops a plan for escalation and corrective action

  • Performs all other related duties as assigned



Job Provider Relations and Service
Primary Location US-TX-Fort Worth
Other Location 
Organization WellMed Medical Mgmt, Inc
Schedule Full-time
Number of Openings 5
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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