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Provider Relations Coordinator - Columbia, MD

UnitedHealth Group


Location:
Columbia, MD
Date:
04/19/2018
2018-04-192018-05-18
Job Code:
758191
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Job Details

758191 Provider Relations Coordinator Columbia MD

Provider Relations Coordinator - Columbia, MD (758191)

Position Description

Energize your career with one of Healthcare’s fastest growing companies.

You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.

Optum
helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Provider Relations Coordinator is responsible for supporting the management of the HouseCalls Advance Practice Clinician Network from a logistical and operational perspective. Employees in this position will gather information to assist in review of market data, resolve day to day operational issues encountered by providers, assist with Network travel strategy and requests, and manage the approval of HouseCalls provider expenses.

The Associate APC Network Coordinator will report into the Regional Manager, HouseCalls Provider Relations, and partners in supporting short and long term operational goals by executing on daily responsibilities, and providing support to the overall team.

Primary Responsibilities:

  • Resolve operational issues that are routed to the Provider Relations team either telephonically or via e-mail
  • Assist with the composition and review of production based reporting for HouseCalls regions
  • Provide assistance to HouseCalls Practitioner field by quickly and efficiently addressing provider concerns
  • Assisting with outbound calls to ensure practitioners have loaded required hours of availability
  • Achieve performance metrics related to operational processes and standards
  • Assist with the creation and completion of travel requests for HouseCalls Practitioners
  • Review and approve expense reports submitted by the HouseCalls Providers.
  • Other duties as assigned
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 1+ years of experience with Microsoft Excel including basic formulas, analyzing data, filtering and sorting
  • Comfortable working Monday through Friday from 8:30 am - 5:00 pm or 11:00 am - 7:30 pm with occasional overtime and weekends based on business needs
Preferred Qualifications:
  • Associate's Degree (or higher)
  • Experience with Data Analysis
  • Experience with Operational Support
  • Customer Service orientation / experience
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group
is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UHG, Columbia, MD, HouseCalls, Healthcare, Customer Service

Job Details

  • Contest Number758191
  • Job TitleProvider Relations Coordinator - Columbia, MD
  • Job FamilyBusiness Operations
  • Business SegmentOptumCare

Job Location Information

  • Columbia, MD
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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