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Provider Service Call Supervisor - Albuquerque, NM

UnitedHealth Group


Location:
Albuquerque, NM
Date:
12/15/2017
2017-12-152018-01-14
Job Code:
742150
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Job Details

742150 Provider Service Call Supervisor Albuquerque NM

Provider Service Call Supervisor - Albuquerque, NM (742150)

Position Description

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

Primary Responsibilities:

  • Coordinates, supervises and is accountable for the daily / weekly / monthly activities of a team members
  • Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level, FCR, Provider Satisfaction and AHT
  • Coordinates work activities with other supervisors, managers, departments, etc.
  • Identifies and resolves operational problems using defined processes, expertise and judgment
  • Provides coaching and feedback to team members, including formal corrective action
  • Conducts annual performance reviews for team members
  • Provides expertise and customer service support to members, customers, and / or providers
Required Qualifications:
  • High School Diploma / GED (or higher)
  • 2+ years of Customer Service experience
  • Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to travel up to 25% of the time
  • Ability to work an 8-hour shift between 6:00 am - 6:00 pm
Preferred Qualifications:
  • 5+ years of customer service experience analyzing and solving customer problems
  • 1+ years of experience as a supervisor
Soft Skills:
  • Ability to navigate a computer while on the phone
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product
  • Ability to remain focused and productive each day though tasks may be repetitive
Physical Requirements and Work Environment:
  • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
  • Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity
Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 14 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: Albuquerque, Provider Service Call Supervisor, UnitedHealth Group, Customer Service, Service Center

Job Details

  • Contest Number742150
  • Job TitleProvider Service Call Supervisor - Albuquerque, NM
  • Job FamilyCustomer Services
  • Business SegmentUHC Benefit Ops - Provider Svc

Job Location Information

  • Albuquerque, NM
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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