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Provider Service Representative - Schaumburg, IL

UnitedHealth Group

Schaumburg, IL
Job Code:
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Job Details

Provider Service Representative - Schaumburg, IL(Job Number:711359)

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  


You dream of a great career with a great company – where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives.  We live for the opportunity to make a difference and right now, we are living it up.


This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader.


Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.

The Provider Service Representative supports all aspects of the Provider Relations department, which includes contracting requests, research and communication regarding payment and remittance, pricing and reimbursement, communications, and relationship management. Answering incoming phone calls and e-mails from providers.

Primary Responsibilities:
  • Supporting all contracting solicitation and enrollment efforts
  • Working closely with Provider Contracting and Retail Network Operations
  • Primary Phone Coverage for the Provider Relations Escalation Hotline
  • Answering occasional e-mails, and Pulse tasks coming into the department from Pharmacies and internal departments
  • Supporting pharmacies and internal Catamaran departments with pricing, reimbursement, and claims processing inquiries
  • Developing and maintaining a positive relationship with contracted pharmacies, and coordinating effectively with internal and external partners to ensure pharmacy inquiries are handled and resolved in an accurate and timely fashion
  • Utilizing the Provider Relations Tracking Database and log all calls coming in
  • Projects as assigned
  • Mailings as needed for communication

Job Provider Relations and Service
Primary Location US-IL-Schaumburg
Other Location 
Organization OptumRx Industry Reltn & Trade
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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