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PSU Logistical Support Admin - Tampa, FL

UnitedHealth Group

Tampa, FL
Job Code:
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Job Details

743286 PSU Logistical Support Admin Tampa FL

PSU Logistical Support Admin - Tampa, FL (743286)

Position Description

If you want to achieve more in your mission of health care, you have to be really smart about the business of health care. Challenge yourself, your peers and our industry by shaping what health care looks like and doing your life's best work.(sm)


Primary Responsibilities:

  • Auditing support for PSU and/or data miners (validation of PRP open / closed gaps)

  • Use ePRG to pull various reports including but not limited to PML, Pink Box, Patient Summary detail, etc

  • Calculating and Submitting expenses and mileage for established POD

  • Quality assurance review of submitted forms for PSU

  • Troubleshooting for missing elements (i.e. may include calling radiology providers for copies of mammogram reports)

  • Equipment supply ordering and registration / check out to various employees

  • Assist PSR as necessary with outbound calls

  • Cover for Field PSU Data Mining events when necessary

  • Preparation of visit checklist and packets for MA/NP visits (including preparing packet of SDS, FOC, Attestation, and Patient Summary Detail log)

  • Responsible for keeping the overall calendar of all PSU / QRA activities / interventions including any PSU screening events

  • Ensure weekly reporting of activities of all PSU / Data mining staff is accurate and timely

  • Responsible for ensuring all Resource Requests are sourced and staffed appropriately

  • Coordinate with mobile screening vendor(s) for completion of FOC

  • Create any member mailings or customized calling scripts that are necessary to support QRA PSU efforts

  • Conduct post audits and ensure all gap measure were capture by corporate team (e.g. no longer pink in pink box)

  • Responsible for end to end process flow and accountable for achieving targets established for their PODS

  • Ensure direct manager has accurate knowledge of progress, risks, and barriers proactively

  • Identify training opportunities for staff based on post audits and report findings to direct manager


This position will work directly with our Quality and Risk Adjustment market based teams and providers with both our employed and contracted providers in the respective market position are assigned. The PSU Logistical Support Admin is responsible for collecting data and capturing the Quality measures. Delivers quality customer service and maintains established quality control standards. This position will be held accountable for the following metrics % of appointments schedule, # of Gaps Closed, Post Audit / Reporting accuracy / audits complete, overall 5 Star rating for HMO products, and to achieve other assigned POD goals / metric objectives as assigned.

Required Qualifications:

  • High school graduate or GED

  • 2 years of healthcare related experience including data entry in a medical office

  • 2 years or more experience working with Microsoft Office Excel, word, etc

  • Working knowledge of medical office procedures and medical terminology

  • Ability to accurately sort and file materials by alphabetic or numeric systems

  • Effective communication and customer service skills

  • Ability to travel frequently within assigned market

  • Be flexible and adaptable to change

  • Current Driver’s License and reliable transportation with ability to travel to provider offices

  • Ability to exercise sound judgment in the handling of complex inquiries per protocol

  • Ability to work effectively in a fast paced healthcare driven environment

  • Ability to adhere to daily schedules and duties

  • Ability to think critically

  • Ability to effectively de-escalate and resolve issues

  • Excellent listening skills

  • Excellent Customer Service voice and demeanor

  • Excellent telephone etiquette

  • Excellent oral and written communication skills

  • Excellent problem solving skills

  • Excellent demonstration of caring and compassion

  • Strong computer experience (data entry, screen navigation, keyboarding)

  • Strong desire to work with the elderly


Preferred Qualifications:

  • Associates Degree in healthcare with medical office experience

  • ICD 9/10 and CPT coding experience

  • Bilingual (English/Spanish)

  • 1 year of Managed Care Experience


Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number743286
  • Job TitlePSU Logistical Support Admin - Tampa, FL
  • Job FamilyAdmin Support Services
  • Business SegmentOptumCare

Job Location Information

  • Tampa, FL
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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