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Quality Analyst Coordinator - Optum360 - Eden Prairie MN or Atlanta GA

UnitedHealth Group

Eden Prairie, MN
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Job Details

743350 Quality Analyst Coordinator Optum360 Eden Prairie MN or Atlanta GA

Quality Analyst Coordinator - Optum360 - Eden Prairie MN or Atlanta GA (743350)

Position Description

Positions in the function are responsible for end-to-end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. As needed, support the work on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position will primarily support quality auditing and defect capture function.  Continuous engagement and collaboration with Optum360 Operations Leadership is essential. 


Primary Responsibilities:

  • Applies knowledge/skills to activities that often vary from day to day

  • Demonstrates a moderate level of knowledge and skills in own functional Optum360 Operations Area of focus

  • Requires some assistance with standard and non-standard requests

  • Solves routine problems on own

  • Works with supervisor to solve more complex problems

  • Prioritizes and organizes own work to meet agreed upon deadlines

  • Works with others as part of a team

  • Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

  • Basic understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Consistently provide direct support of Quality auditing activities to validate process performance and sharing findings with QA leadership

  • Support the analysis  of quality auditing findings as it relates to  business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

  • Support engagement with relevant stakeholders (e.g., end users, SMEs, sponsors) to establish appropriate criteria and goals (e.g., efficiency, effectiveness) in order to direct investigation into problems and potential solutions

Required Qualifications:

  • Undergraduate degree or equivalent experience

  • Basic MS Office skills including Word, Excel and PowerPoint

  • SharePoint experience including navigation and basic functionality

  • Basic knowledge of Project Management

  • Effective verbal and written communication and presentation skills with the ability to communicate to a variety of levels within the organization including executive leadership

  • Effective analytical and negotiation skills with a proven track record for innovative successful outcomes

  • Proven record of positive and effective team interactions

 Preferred Qualifications:

  • Prior experience in large, multi-function and cross geographic organizations

  • Prior experience in Revenue Cycle Management environment

  • Prior experience Project Management experience

  • Prior experience working in a healthcare related field or earned credential through formal education (ie: degree or certificate in healthcare field)


Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.(sm)



Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Quality Analyst Coordinator, Atlanta, GA, Georgia, Eden Prairie, MN, Minnesota

Job Details

  • Contest Number743350
  • Job TitleQuality Analyst Coordinator - Optum360 - Eden Prairie MN or Atlanta GA
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • Eden Prairie, MN
    United States
    North America
  • Other LocationsAtlanta, GA

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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