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Quality Analyst Coordinator - Optum360 - Multiple Locations

UnitedHealth Group

Atlanta, GA
Job Code:
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Job Details

Quality Analyst Coordinator - Optum360 - Multiple Locations(Job Number:701616)

Positions in the function are responsible for end-to-end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. As needed, support the work on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position will primarily support quality auditing and defect capture function.  Continuous engagement and collaboration with Optum360 Operations Leadership is essential. 



Primary Responsibilities:

  • Applies knowledge/skills to activities that often vary from day to day

  • Demonstrates a moderate level of knowledge and skills in own functional Optum360 Operations Area of focus

  • Requires some assistance with standard and non-standard requests

  • Solves routine problems on own

  • Works with supervisor to solve more complex problems

  • Prioritizes and organizes own work to meet agreed upon deadlines

  • Works with others as part of a team

  • Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

  • Basic understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Consistently provide direct support of Quality auditing activities to validate process performance and sharing findings with QA leadership

  • Support the analysis  of quality auditing findings as it relates to  business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

  • Support engagement with relevant stakeholders (e.g., end users, SMEs, sponsors) to establish appropriate criteria and goals (e.g., efficiency, effectiveness) in order to direct investigation into problems and potential solutions

Job Business Analysis
Primary Location US-GA-Atlanta
Other Location US-AZ-Phoenix, US-CA-Sacramento, US-MN-Eden Prairie, US-NY-Melville
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 9
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UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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