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Quality Analyst - Optum360 - Multiple locations

UnitedHealth Group

Atlanta, GA
Job Code:
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Job Details

Quality Analyst - Optum360 - Multiple locations(Job Number:701614)

This position is responsible for end-to-end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization.  You will be engaged in working on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position will also support quality auditing, analysis, reporting and developing plans and programs.  Continuous engagement and collaboration with Optum360 Operations Leadership is essential. 

Primary Responsibilities:

  • Use pertinent data and facts to identify and solve a range of problems within area of focus or expertise

  • Investigate non-standard requests and problems, with some assistance from others

  • May support assessment of end to end Optum360 revenue cycle, yet will primarily focus within a specific Optum360 revenue cycle process area

  • Prioritize and organizes own work to meet deadlines

  • Provide explanations and information to others on topics within area of expertise

  • Identify solutions to non-standard requests and problems

  • Solve moderately complex problems and/or conducts moderately complex analyses

  • Work with some guidance; seeks guidance on only the most complex tasks

  • Translate concepts into practice

  • Provide explanations and information to others on difficult issues

  • Act as a resource for other Quality Analysts with less experience

  • Some proficiency in understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma; Lean)

  • Demonstrate understanding of relevant organizations' operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Some proficiency in understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Engage and often directly support Quality auditing activities to validate process performance

  • Support the analysis  of quality auditing findings as it relates to  business process information (e.g., metrics; analytics) to identify key issues, trends, and potential root causes (e.g., training issues; lack of understanding by user community) that point to improvement opportunities

  • Support engagement  with relevant stakeholders (e.g., end users; SMEs; sponsors) to establish appropriate criteria and goals (e.g., efficiency; effectiveness) in order to direct investigation into problems and potential solutions

  • Support the estimation and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions

  • Support the summarization and communication of proposed solutions with the appropriate audiences in a manner tailored to their understanding, level, or experience

  • Support the communication of potential impacts and risks associated with implementing proposed solutions, progress of actions taken to resolve risks and gaps identified

Job Business Analysis
Primary Location US-GA-Atlanta
Other Location US-AZ-Phoenix, US-CA-Sacramento, US-MN-Eden Prairie, US-NY-Melville
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 7
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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