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Quality and Training Manager

Karlskoga, NC
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Job Details

Careers Center - Quality and Training Manager

Quality and Training Manager

System ID
Human Resources
Relocation Type
Employment Status

Unit Description

Are you a talented Director Level Training & Quality Professional who has had success collaborating, and implementing a Training/Innovation/Engagement Program, for Environmental and Food & Nutrition Services. Sodexo is seeking a Quality & Innovation Training Manager for Vidant Health System.

Vidant Health is a non-profit 1,439-bed hospital system that annually serves more than 1.4 million people in 29 Eastern North Carolina counties. The health system is made up of 12,000 employees, eight hospitals, home health, hospice, wellness centers, and Vidant Medical Group, a multispecialty physician and provider group with more than 420 providers in 80 practice sites. Their flagship Vidant Medical Center is affiliated with the Brody School of Medicine at East Carolina University in Greenville. Vidant Health is the largest private employer in Eastern North Carolina Three Vidant Health hospitals: Vidant Edgecombe Hospital, Vidant Roanoke-Chowan Hospital and The Outer Banks Hospital have been named among the nation's top performers for quality care by The Joint Commission, the leading accreditor of health care organizations in America. Only 405 hospitals in the United States earned this honor. Just 14 were in North Carolina. (one hour away from Raleigh, NC.)   

The successful candidate will need to be flexible to support ALL shifts as necessary when business needs arise.  Overall, will provide leadership and insight through our Sodexo programs such as TRAKKAR, FOSS, CARES, SHINE, FMS, Culinary Planning and HCCP Controls.  Prior background in hotels, housekeeping, custodial, restaurant, food service leader and management is ideal for this role.   Candidates should have management experience.   The ability to work weekends and holidays will also be required.  Exceptional background in driving patient satisfaction and customer service is vital to the success of this manager. Having prior experience with leading teams to success is essential.   The selected candidate must possess a proven proficiency in networking with clients, customers, and frontline team members.

Position Summary

Primary role is to coach, develop and train 40 PeopleCenter HR Specialists on all aspects of call handling. Works with PeopleCenter leadership to ensure the HRS meet or exceed operations productivity and employee satisfaction goals.  Identifies task-specific quality metrics and standards, along with associated methodologies and processes for observation, evaluation and reporting of actual performance against these standards.   Supports the rest of the management team in identifying and executing action plans to improve overall performance.  Develops and delivers training materials.  Provides one-on-one coaching to HRS based on quality monitoring results. Works closely with PeopleCenter managers (855, Mobility, LOA) and ER Services (Tier 2)) leadership, Content & Policy Lead and Continuous Improvement  Lead on the consistent execution of quality monitoring, feedback, training and continuous improvement of PeopleCenter Operations.  

Qualifications & Requirements

Basic Education Requirement - Bachelor’s Degree 

Basic Management Experience - 3 years

Basic Functional Experience - 3 years of related experience, preferred in Human Resources


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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