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Quality Assurance Manager - Optum360 - Eden Prairie, MN, Sacramento, CA, or Phoenix, AZ

UnitedHealth Group

Eden Prairie, MN
Job Code:
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Job Details

Quality Assurance Manager - Optum360 - Eden Prairie, MN, Sacramento, CA, or Phoenix, AZ(Job Number:729301)

The Process Quality Assurance Manager - Patient Access is responsible for end-to-end Quality Assurance program activity within Optum360 Revenue Cycle Management Organization. Leads team of quality analysts focused on quality assurance activities through quality assessments, performance of quality review / auditing, diagnoses of process issues, identification of process improvements and process improvement implementation. This position is also responsible in supporting quality reporting and other related Quality Assurance activities related to the process.
Primary Responsibilities:
  • Leads a high performing team of process quality analysts with focus on coaching, employee engagement and development of quality analysts to provide consistent quality support of operations
  • Work to understand processes, identify failure points and develop quality assurance / audit programs to ensure operational excellence is achieved
  • Develop new workplace audits of processes to flag issues prior to having a member impact
  • Adapts departmental plans and priorities to address business and operational challenges
  • Product, service or process decisions are most likely to impact multiple groups of employees and/or customers (internal or external)
  • Support short and long term operational strategic business activities by developing, enhancing, and maintaining operational information and models
  • Collaborate with senior business leaders to deliver insight derived from data, highlight emerging trends, and work through implications business strategies
  • Identify and validate issues and root causes identified with business SMEs to obtain functional area ownership
  • Determine appropriate action plans and obtain buy-in from functional areas on remediation activities and dates.  Follow up to ensure timely execution of action plans
  • Create and oversee process to conduct audits and provides feedback to reduce defects and improve processes and performance

Job Business Analysis
Primary Location US-MN-Eden Prairie
Other Location US-CA-Sacramento, US-AZ-Phoenix
Organization O360 Rev Cycle Ops
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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