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Quality Assurance Manager, STAR Operations and Quality

UnitedHealth Group

Minnetonka, MN
Job Code:
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Job Details

751016 Quality Assurance Manager STAR Operations and Quality

Quality Assurance Manager, STAR Operations and Quality (751016)

Position Description

Around here, we're always striving for better. A better way to think. A better way to care. A better way to succeed. As an Associate Director of Optum Corporate Strategy, you'll not only meet and interact with the senior-most leadership, but you'll have the opportunity to collaborate with them on important business initiatives. Not to mention, since Optum is part of the UnitedHealth Group family of businesses, you will also have the support and resources of a Fortune 6 industry leader. It's a chance to be a part of something transformative. Sound good? Join us today.

This leadership role will report to the Vice President of STAR Operations and Quality and will be responsible for defining and managing all Quality Assurance activities within the Medicare STARS Operations and Quality team. You will be accountable for ensuring the proper Quality Assurance controls are in place for inbound data, internal analytics and outbound results to external customers while ensuring operational excellence and continuity.


Primary Responsibilities:

  • Define/Approve manual and automated Quality Assurance activities for the STARS Datamart (SDM) and Single Data Repository (SDR)

  • Analyze and optimize QA business processes, monitor and manage KPIs, and develop teams that can scale with growth

  • Partner with IT delivery teams as the business owner of Quality Assurance operations

  • Manage a team of Quality Assurance Analysts who will execute ongoing Quality Assurance validation, issue identification, and root cause analysis of identified issues

  • Partner with clinical teams and other customers to ensure delivery of pertinent data for our clinical programs is timely and accurate

  • Actively participate in leadership level planning for strategic and tactical enhancements to STAR related data assets

Required Qualifications:

  • Undergraduate degree
  • 10+ years of progressive management and leadership experience
  • 10+ years of demonstrated experience managing Quality Assurance processes for large and complex systems
  • Extensive operational knowledge of Clinical Data platforms and Data Management
  • Skilled in successful execution of operational deliverables, developing action plans to accomplish goals and providing ongoing updates on progress
  • Demonstrated passion and commitment to positive and effective customer services and experience with track record of matching capabilities to meet/exceed customer expectations
  • Strong analytical and interpersonal skills, proven ability to navigate, influence, and negotiate complex and matrix reporting relationships
  • Intermediate proficiency in Microsoft office suite including Word, Excel, Outlook and PowerPoint
  • Ability to maintain focus and a positive attitude in ambiguous or high pressure situations
  • Ability to thrive in an entrepreneurial environment which requires creativity and self-motivation
    Preferred Qualifications:
  • Knowledge of HEDIS and Star Quality Specifications
  • Experience working with the following database technologies: Teradata, Hadoop

Careers at UnitedHealthcare Medicare & Retirement.
The Boomer generation is the fastest growing market segment in health care. And we are the largest business in the nation dedicated to serving their unique health and well-being needs. Up for the challenge of a lifetime? Join a team of the best and the brightest to find bold new ways to proactively improve the health and quality of life of these 9 million customers. You'll find a wealth of dynamic opportunities to grow and develop as we work together to heal and strengthen our health care system. Ready? It's time to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number751016
  • Job TitleQuality Assurance Manager, STAR Operations and Quality
  • Job FamilyBusiness Operations
  • Business SegmentMedicare and Retirement

Job Location Information

  • Minnetonka, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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