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Quality Assurance Reporting Manager - Eden Prairie, MN

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
11/23/2017
2017-11-232017-12-22
Job Code:
732138
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Job Details

732138 Quality Assurance Reporting Manager Eden Prairie MN

Quality Assurance Reporting Manager - Eden Prairie, MN (732138)

Position Description

Positions in this function are responsible for end to end Quality Assurance process activities within Optum360 Revenue Cycle Management Organization. Working on risk identification, diagnose process issues, identify process improvement solutions and process improvement implementation using principles of process excellence and related tools. This position is also responsible for leading a quality reporting team to perform analysis and deliver quality reporting to our clients. This role requires continuous engagement and collaboration with the Optum360 Operations Leadership on a regular basis.

 

Primary Responsibilities:

  • Leads a team of quality reporting analysts

  • Assesses and interprets customer needs and requirements across the end to end Optum360 revenue cycle

  • Supports the identification of solutions to non-standard requests and problems

  • Collect requirements and develops QA reporting

  • Supports the collection of leadership feedback and action planning

  • Solves moderately complex problems and/or conducts moderately complex analyses

  • Works with minimal guidance; seeks guidance on only the most complex tasks

  • Translates concepts into practice

  • Provides explanations and information to others on difficult issues

  • Coaches, provides feedback, and guides other Quality Analysts

  • Acts as a key resource for others in the organization with less experience

  • Demonstrate understanding of basic process management and total quality management principles and methodologies (e.g., Six Sigma, Lean)

  • Demonstrate understanding of relevant organizations’ operations, products and applications, strategies, processes, and/or business priorities in order to build effective solutions

  • Develop, demonstrate, and continuously improve understanding of upstream and downstream impacts to partners of business process operations and solutions

  • Engage in Quality auditing activities to validate process performance

  • Analyze business process information (e.g., metrics, analytics) to identify key issues, trends, and potential root causes (e.g., training issues, lack of understanding by user community) that point to improvement opportunities

  • Work with relevant stakeholders (e.g., end users, SMEs, sponsors) to establish appropriate criteria and goals (e.g., efficiency, effectiveness) in order to direct investigation into problems and potential solutions

  • Estimate and/or quantify potential benefits, costs, and resource requirements associated with recommended business process solutions

  • Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level, or experience

  • Communicate potential impacts and risks associated with implementing proposed solutions to key stakeholders

  • Collaborate with stakeholders (e.g., senior leadership, end users) to ensure consistent use and application of solutions across functions and teams

  • Support, develop and communicate reporting functionality to serve the needs of the operations to understand auditing results and progress of actions taken to resolve risks and gaps identified

  • Provides support and direction to other quality analysts to provide clear and consistent direction and feedback as required

Required Qualifications:

  • Undergraduate degree in Computer Science, Mathematics, or other related degree

  • 2-3 years as a manager or supervisor with direct reports

  • 3+ years in a role supporting a quality function or related operational function

  • Project Management experience

  • Experience working in a healthcare related field or earned credential through formal education (i.e., degree or certificate in healthcare field)

  • Intermediate to Expert MS Office experience including Word, Excel, and PowerPoint

  • Intermediate to Expert SharePoint experience including utilization, site creation, workflow creation and site maintenance

  • Experience in effective communications (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including executive leadership

  • Strong analytical and negotiation skills with a proven track record for innovative successful outcomes

  • Proven record of positive, effective coaching and development ability as well as supporting effective team interactions

  • Travel 10%

 

Preferred Qualifications:

  • Prior experience in large, multi-function and cross geographic organization

  • Revenue Cycle Management experience

  • Specific experience working in an Operations Environment

  • Basic to Intermediate Statistical Analysis experience using SSA, Minitab, JMP, or a similar statistical software tool / application

  • Formal Quality Training experience (i.e., Six Sigma, Lean, TQM, etc.)

  • Intermediate Visio experience (or like process mapping software)

 

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number732138
  • Job TitleQuality Assurance Reporting Manager - Eden Prairie, MN
  • Job FamilyBusiness Operations
  • Business SegmentOptumInsight

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelYes, 25 % of the Time
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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