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Quality Control Implementation Specialist I

ADP


Location:
Augusta, GA
Date:
09/20/2017
2017-09-202017-10-19
Job Code:
141445
ADP
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Job Details

JobId: 141445
Job Title: Quality Control Implementation Specialist I
Location: Augusta, GA
Category: Implementation
Employment: Full-Time
Open Date: 2017-08-03T06:07:51Z Close Date: 2022-08-02T00:00:00Z

Description:

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.


We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.



POSITION SUMMARY:


The Implementation Specialist Job Family acts as a consultant and project manager to new and existing small business clients as they transition to ADP. Executes against strategic operational objectives by driving Human Capital management products to contribute to first year client retention. Collaborates with sales force and Full Level Tax group until the client is successfully transitioned to Client Service. Has broad knowledge of multiple products and services; they possess the ability to apply the knowledge appropriately to diverse situations in order to add value to clients. Trains and supports clients throughout the relationship and, at the same time, exploring clients' underlying issues and needs for potential up-sell opportunities. Uses knowledge, insight, and understanding of business concepts, tools, and processes to make sound decisions in the context of the company's business.





RESPONSIBILITIES:

  • Upon assignment of an order, manages the workflow/time line with client start date. Continually updates notes in Start Assist and Clarify to track order progress. After account is setup, a quality review is conducted to ensure accuracy. Collaborates with FLT group to oversee the transfer of prior payroll balances from clients' former payroll providers.
  • Review and confirm account setup with client to ensure understanding and client satisfaction. Assists clients on initial login and trains on selected products, services, processes, and procedures. Asks open ended questions to understand clients' business and to broaden business value by being able to recommend products and/or solutions.
  • Analyzes sales contracts for completeness and accuracy, and conducts a gap analysis to ensure clients have the appropriate products and services for their business needs. Schedules training time with the client to review solutions and tools available within HR bundle as part of onboarding the client. Establishes a relationship with clients by way of a welcome call to ensure optimum product awareness and utilization, and sets overall expectations. As client status updates and additional HR needs surface the sales group is engaged.
  • Supports clients during and after approved number of error free payrolls to ensure accuracy, understanding, and to resolve issues in a timely and professional manner. Runs necessary adjustments if applicable and ensures all features have started prior to turnover.
  • Maintains existing knowledge base and builds onto it by learning new products, services, processes, and procedures. Keeps up-to-date with payroll/legal regulations.
  • Determines clients' transition date to move from the Implementation group to Client Services by gaining commitment of readiness from clients and then communicating the turnover to the client and appropriate internal groups.
  • Mentors and shares knowledge with peers.




QUALIFICATIONS REQUIRED:

  • EDUCATION: Bachelor's Degree
  • EXPERIENCE: Up to 1 year

#LISERVICE
#cb#

NOTE: This Specialist position will focus on Quality Control for the department.


Preference will be given to candidates who have the following:

  • Proven ability to maintain focus and work effectively with multiple demands
  • Ability to work as part of a team to accomplish tasks
  • Strong client relationship skills
  • Must be comfortable working in a performance-based and structured environment while demonstrating high ethical standards
  • Must be able to recognize basic procedural issues as they arise, then escalate to the appropriate level
  • Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
  • Proficient in the latest web technologies and working knowledge of various operating systems
  • Excellent analytical skills and time management skills
  • Excellent communication skills both verbal and written
  • Proficient using Microsoft Office


Please check your email for an invitation to schedule a phone screening if you are selected for further consideration.(Please check your Spam folders for emails from ADP - Career Opportunities)

Software in the Cloud. Experts on the Ground:
ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the \"Most Admired Companies\" by FORTUNE® Magazine, and recognized by Forbes® as one of \"The World's Most Innovative Companies,\" ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.


At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, non-job related physical or mental disability, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.



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