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Quality Manager - Healthcare


Rochester, ID
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Job Details

AramarkQuality Manager - Healthcare

Quality Manager - Healthcare

3 weeks ago


Aramark (NYSE: ARMK) proudly serves Fortune 500 companies, world champion sports teams, state-of-the-art healthcare providers, the world's leading educational institutions, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 270,000 team members deliver experiences that enrich and nourish millions of lives every day through innovative services in food, facilities management and uniforms. We operate our business with social responsibility, focusing on initiatives that support our diverse workforce, advance consumer health and wellness, protect our environment, and strengthen our communities. Aramark is recognized as one of the World's Most Admired Companies by FORTUNE, as well as an employer of choice by the Human Rights Campaign and DiversityInc. Learn more at


Position Summary:

  • Develops and aligns Locations Specific Standard Operating Procedures with ARAMARK Policy and Procedures
  • Achieves quality assurance operational objectives by contributing information and analysis to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; identifying and resolving problems; completing audits; determining system improvements; implementing change.
  • Provides assistance and oversight of operational services
  • Manages assigned services under the contract.

Tasks and Responsibilities:


  • Develops and maintains a Quality Assurance Surveillance Plan (QASP) in compliance with Contract Requirements
  • Aligns performance standards for each contracted service by clearly defining acceptable processes and procedures. Outcome should be a Center of Excellence model.
  • Collects, analyzes and summarizes the data related to the QASP (all contract deliverables) in order to submit a consolidated report that takes into consideration critical quality gaps to determine root causes.  An outcome of this weekly task will enable the manager to collaborate with other managers to implement control procedures to better measure and monitor results as well as recommend revisions to the strategic plans or procedures.
  • Develops tools to promote a culture of continuous improvement and operational excellence. 
  • Participates in quarterly meetings to review operational performance.
  • Analyzes work procedures to determine operational and job duty responsibilities across all departments.  Uses this information to create and maintain the Centers of Excellence Model


  • Education:Bachelor’s Degree required, with a concentration in Business/Management or related field. Quality certification or training would be considered an asset
  • Exceptional analytical skills and has a curiosity with numbers
  • Demonstrated analytical skills; ability to review data, identify trends, and create effective recommendations
  • Experience with slicing and dicing of data to bring forward solutions / recommendations
  • Excellent customer service skills and ability to follow through
  • Requires a positive attitude; High level of integrity and ability to engage with employees

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