R1026501 Customer Support Engineer - LAN Switching

  • Location:
    San Jose, California, US
  • Area of Interest
    Technical Support
  • Job Type
    Professional
  • Technology Interest
    Service Provider
  • Job Id
    1026501
New
What You'll Do

Do you have what it takes? The Technical Services Organization at Cisco is a team of world-class technical experts whose primary focus is to help customers deploy and operate their networks effectively while delivering the best possible customer experience. Cisco's Technical Assistance Center (TAC) is aligned to multiple geographic regions that together form one global, borderless TAC. We are the first to be confronted by challenges and issues with new equipment and tools in the field. Revered by many as the "best networking school" in the world, roles in the TAC have a technology runway that never ends. The breadth and diversity of technology exposure is second to none; and comes with the territory when you are keeping the world's networks humming! 

Who You'll Work With

The Enterprise Switching Team provides third level technical support on a global basis for Catalyst Switching products to Cisco customers, partners and other TAC teams. In this role you will gain insight on the detailed functionality of Cisco Switching products and partner with all distributed elements of engineering and the service chain. You demonstrate an aptitude and appetite for learning complex network technologies in a dynamic and exciting environment. 

Who You Are

*	You provide level 3 technical support for Cisco Catalyst Switching products.
*	You have the ability to analyze, configure and troubleshoot layer-2 / layer-3 enterprise switched networks.
*	Build moderate-to-complex lab setups to duplicate and solve customer problems.
*	Develop and deliver technical training's to global delivery partners as well as other TAC teams.
*	Work with software engineering to improve product quality by filing software defects and testing fixes.

Minimum Qualifications

*	You have a bachelor's Degree or 4+ years related experience.
*	Working knowledge of layer 2 / layer 3 protocols and technologies including:Spanning Tree, DHCP, Multicast, QoS, VLAN and VTP, Etherchannel, VSS, SPAN / RSPAN
*	Experience troubleshooting network or application performance issues.
*	Ability to communicate effectively both verbally and in writing.

Desired Skills

*	Software scripting (Python, Perl, JavaScript)
*	Hands-on experience with Cisco Catalyst Switches (6800, 6500, C4500, C3850/3650)
*	Cisco Express Forwarding (CEF)
*	Hands on experience using network sniffers and troubleshooting tools such as traffic generators (Wireshark, Ixia, Spirent, and Colasoft)
*	Customer Support experience is preferred
*	Cisco Certifications: CCIE, CCNP

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco., processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns. We are leaders with vision, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers. We Are Cisco.

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