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Receptionist - 3:00 p.m. - 9:00 p.m. M-F

Universal Health Services


Location:
TUCSON, AZ
Date:
03/21/2017
Job Code:
223630
Universal Health Services
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Job Details





Receptionist - 3:00 p.m. - 9:00 p.m. M-F

Job Code:  223630
Facility: Palo Verde Behavioral Hospital
Location: TUCSON, AZ US Western
Region: Western
Travel Involved: None
Job Type: Part Time
Job Level:  Entry Level
Minimum Education Required: High School or equivalent 
Skills: Health Care -> Administrative
Customer Service -> Face-to-Face Support, Frontline Support
Administration -> Heavy Phones, Reception
 
Category: Healthcare - Rehabilitation,Office/Clerical
FTE: 0.75
Position Summary:
POSITION SUMMARY

The Receptionist is responsible for greeting and assisting all visitors, answering the switchboard, documenting incoming deliveries, processing incoming and outgoing mail and providing clerical support as requested. In addition, the Receptionist prepares weekday deposits, prepares monthly statements for mailing, assists with various clerical duties and projects as assigned, and may assist with completing appropriate paperwork for new admissions during after-hours shifts if assigned as well as maintain the Receptionist schedule and serve as back up as needed.
 
Requirements

PRIMARY RESPONSIBILITIES

1. Follow the facility guest relations program when greeting and assisting all visitors, ensuring all visitors sign the visitor log and obtain a visitor pass.
2. Answer and disseminate all incoming calls on the switchboard in a professional and courteous manner within three rings.
3. Utilize the paging system to announce callers as required.
4. If assigned, provide clerical support to admissions:
a. Collate admission folder as required.
b. Keypuch revised patient data as required.
c. Ensure an adequate supply of pre-stuffed admission folders and distribute properly.
5. Assist with miscellaneous patient account folders on a daily basis.
6. Process all outgoing and incoming mail.
7. If assigned, provide assistance to patients and employees, such as making change, checking valuables, providing meal tickets, and providing postage as requested.
8. Complete a variety of clerical projects as assigned.
9. Distribute and accept applications for employment.

10. Adhere to facility, department, corporate, personnel and standard policies and procedures.
11. Attend all mandatory facility inservices and staff development activities as scheduled.
12. Adhere to facility standards concerning conduct, dress, attendance and punctuality.
13. Support facility-wide quality/performance improvement goals and objectives.
14. Maintain confidentiality of facility employees and patient information.
15. Maintain schedule for the receptionists. Responsible for getting coverage for all shifts and be back up if unable to get PRN coverage.
16. Inform the weekend receptionists regarding policy changes made during the week. .
17. Input authorization letters in patient files.
18. Coordinate outside meetings with room assignments.
19. Data entry step-downs into HMS.


KNOWLEDGE, SKILLS, AND ABILITY
THIS SECTION DESCRIBES WHAT KNOWLEDGE, SKILLS AND ABILITY AN EMPLOYEE IN THIS POSITION SHOULD CURRENTLY POSSESS. THIS LIST MAY NOT BE COMPLETE FOR ALL KNOWLEDGE, SKILLS AND ABILITY REQUIRED FOR THIS POSITION.

1. Knowledge of PBX switchboard operations and paging systems.
2. Knowledge of all code procedures.
3. Knowledge of computers and business software.
4. Knowledge of basic business office clerical functions.
5. Skill in organizing and prioritizing workloads to meet deadlines.
6. Skill in telephone etiquette and paging procedures.
7. Effective oral and written communication skills.
8. Ability to communicate effectively with patients and co-workers.
9. Ability to adhere to safety policies and procedures.
10. Ability to use good judgement and to maintain confidentiality of information.
11. Ability to work as a team player.
12. Ability to demonstrate tact, resourcefulness, patience and dedication.
13. Ability to accept direction and adhere to policies and procedures.
14. Ability to recognize the importance of adapting to the various patient age groups (adolescent, adult and geriatric).
15. Ability to work in a fast-paced environment.
16. Ability to meet corporate deadlines.
17. Ability to react calmly and effectively in emergency situations.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS
THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

1. Ability to work a 40 hour week.
2. Ability to sit for long periods, up to 8 hours.
3. Ability to use both hands in fine manipulation of small tools (copier, computer, telephone, typewriter, calculator, safe, facsimile machine).
4. Ability to push and pull up to 10 lbs. (file cabinet drawers, computer paper boxes).
5. Ability to see well enough to read handwritten and typewritten material.
6. Ability to lift and carry up to 25 pounds to move transfer file boxes, data processing paper, newly admitted patients belongings, as required.
7. Ability to frequently reach, turn and twist above and below the waist daily to retrieve files from top shelves to get office supplies from upper shelves in supply closet.
8. Ability to hear and speak well enough to answer and communicate on the facility switchboard.
9. Ability to handle a variety of repetitive tasks.

QUALIFICATIONS

Education: High school graduate or equivalent preferred.
Experience: Two (2) years experience on a multi-line telephone switchboard, preferably in a health care environment and any combination of education, training, or experience in a hospital environment.
Additional Requirements: May be required to work occasional overtime and flexible hours.

Must be at least 21 years of age.


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