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Universal Health Services

Job Code:
Universal Health Services
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Job Details


Job Code:  225841
Facility: Heart Clinic
Location: MC ALLEN, TX US Southern
Region: Southern
Travel Involved: 10-20%
Job Type: Full Time
Job Level:  Entry Level
Minimum Education Required: High School or equivalent 
Category: Allied Health
FTE: 1.0
Position Summary:

• Responsible for all incoming phone calls.
• Responsible for returning all patient phones that are addressed to main phone line within 24 hours.
• Answers telephone, screen calls, takes messages, and provides information in a pleasant positive manner.
• Answers questions regarding patient appointments and testing.
• Assist with schedules for patients appointments. Relays necessary messages to staff.
• Assist with verifying necessary information and records in the EMR system.
• Maintains and updates current information on physician’s schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Maintains clean, orderly waiting area, coordinate patient movement, reports problems or irregularities.
• Supplements office staff as reception tasks permit.
• Attends meetings as required.
• Traveling is required as needed.
• Education – High School diploma or GED
• Licensure & Certifications – None required
• Multi-line phone and Computer skills are required
• Experience – Minimum one year work experience in customer service setting, preferably six months receptionist experience in health care setting and experience with office equipment.
• Essential Skills – Knowledge of business office procedures. Knowledge of medical terminology and coding. Skill in answering the telephone in a pleasant and helpful manner and using a multi-line telephone system. Word processing experience and skill in operating a computer and copy machine.
• Essential Physical Requirements – Work may require hand dexterity for telephone and office machine operation, stooping and bending to files and supplies, sitting for extended periods of time. Manual dexterity for using a calculator and computer keyboard.
• Working Conditions – Work is performed in an office environment. Involves frequent telephone contact with patients. Work may be stressful at times. Interaction with others is constant and interruptive. Contact involves dealing with sick people.

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