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Recovery and Resiliency Manager - Richmond, VA

UnitedHealth Group

Richmond, VA
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Job Details

738536 Recovery and Resiliency Manager Richmond VA

Recovery and Resiliency Manager - Richmond, VA (738536)

Position Description

The Recovery & Resiliency Manager will have overall responsibility for the successful functioning of the Recovery and Resiliency unit (R&R unit) and will serve as part of the behavioral health management team, and may supervise peer support specialists.     
The R&R unit is responsible for developing peer-based programs and services that enhance consumer engagement and help the consumer reach their recovery goals. This may include working directly with consumers and families upon request, recruiting consumers and families for Optum and/or health plan initiatives, supporting existing consumer initiatives, supporting the grievance process, engaging in quality initiatives; collaborating with care advocates, providers, and community agencies to support consumer access to needed services;  designing and scheduling orientation; creating and implementing a comprehensive ongoing training program with and for consumers, families, consumer and family organizations,  providers and staff; implementing specific projects at the direction of the Executive Director, and creating and maintaining communication with consumers, youth, families, consumer and family run organizations and providers.     
The Recovery & Resiliency Manager is charged with ensuring that recovery and resiliency as well as the perspective of consumers and families are actively considered in every phase of our operations.  This includes developing policies and procedures, identifying community and other programs that will increase the use of these principles, working with the behavioral health community to further refine these principles as they relate to services for consumers, and developing and implementing internal and external based training programs.     
***This is a work from home position for someone who lives in Richmond, VA. There will be times that this manager will need to go into Richmond, VA office***
Primary Responsibilities:    
  • Develop engagement programs and services to enhance consumers’ engagement in their own recovery
  • Create and implement a comprehensive training and education program for peers, families, providers and staff
  • Establish strong collaborative relationships with State partners, such as Behavioral Health Human Services Division,  Office of Peer Recovery and Engagement  
  • Establish strong collaborative relationships with existing consumer and family organizations, such as local NAMI and Mental Health American chapters.  Promote and facilitate active engagement with these organizations  
  • Support and strengthen the work of local consumer and family run organizations including communicating new and innovative successful consumer-driven services and programs occurring across the country through workshops, newsletters, web casts and meetings; providing coaching, training and support to develop new consumer delivered services based on consumer and family needs; and sharing information about funding opportunities
  • Communicate plan information, clinical policies, data analysis, program evaluation, and other key topics to and with consumers and consumer organizations
  • Identify and outreach to community and leaders of ethnic minority groups to identify and develop programs based in recovery and resiliency that are culturally competent
  • Coordinate outreach to specific populations to ensure access to, engagement with, and utilization of needed services.  Coordinate specific outreach programs with the Quality Unit
  • Serve as a member of committees and subcommittees as designated by the Executive Director
  • Participate in quality review processes
  • Ensure that the voice of consumers and family members is a key part of every significant behavioral health policy decision made by Optum and the health plan, including the prioritization and implementation of programs and practices
  • Facilitate lines of communication between the health plan and consumers, youth and families about all aspects of the behavioral health care delivery system as well as their rights and responsibilities
  • Participate in initiatives as assigned by the Executive Director
  • Recruit consumers and families to participate in the ongoing identification of best and promising practices to be used as the foundation for system change initiatives as required
  • Through collaboration, training, and consultation with other staff, promote a culture where the consumer’s unique recovery goals, needs, point of view and preferences are recognized, respected, and integrated into treatment, rehabilitation, and community self-help/mutual support activities
  • Expand opportunities for the provision of peer support, including assisting providers to expand their current Medicaid-reimbursable responsibilities as well as identifying new community - based services to fill existing needs while simultaneously offering new opportunities for peer support services
  • Participate in the Consumer Advisory Board meetings
  • Should be comfortable working independently and as part of a team in a collegial care team environment
  • Collaborate and Coordinate with Care Coordinators, Community Health Workers to participate care conferences
  • Attend State Meetings to represent Peer Support
  • Participate with State Contractor to coordinate the consumer satisfaction survey
Required Qualifications:
  • College degree or equivalent employment
  • 1+ year experience organizing and leading educational programs and events
  • 2+ years of experience in community health to include substance abuse programs
  • Certified Peer Support Specialist/Certified Recovery Support Specialist
  • 2+ years supervisory / leadership experience     
  • Computer competency to include MS Office applications and Internet     
  • Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated area
Preferred Qualifications:     
  • Experience leading a consumer or family run organization
  • Demonstrated understanding of the tenets of mental health recovery
  • Bachelor's degree
  • Project management experience
  • Experience with Virginia Medicaid population
  • Managed Care experience
  • Certified Whole Health Coach 
  • Completion of MHFA, QPR, Recovery Training, Seeking Safety training
Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.



Job Keywords: Recovery, Resiliency, MHFA, QPR, Recovery Training, Seeking Safety Training, Whole Health Coach, Peer Support, Recovery Support, Substance Abuse, Medicaid, Manager, Supervisor, Leader, Telecommute, Work From Home, Virtual, Richmond, VA, Virginia

Job Details

  • Contest Number738536
  • Job TitleRecovery and Resiliency Manager - Richmond, VA
  • Job FamilyBehavioral
  • Business SegmentOptum Operations

Job Location Information

  • Richmond, VA
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelManager
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionYes
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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