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Recovery Resolution Cnslt (Direct Connect) - Optum Ops - Franklin, TN

UnitedHealth Group

Franklin, TN
Job Code:
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Recovery Resolution Cnslt (Direct Connect) - Optum Ops - Franklin, TN(Job Number:712023)

Be a part of innovation at UnitedHealth Group!

When you join us as a Client Manager Analyst, we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. It's the opportunity to do
your life's best work.(sm)

Use your sharp business skills to assist in end - to - end business process activities by creating, controlling and improving business processes. You will create process design, project implementation, diagnose process improvement opportunities, and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement using a variety of applicable tools. You won't be any ordinary Business Analyst. Your high performance approach will power innovation, impacting the lives of millions.


We have a position available for a Recovery Resolution Consultant (Direct Connect). In this role you will manage provider and payer clients who utilize our recovery technology service. The ideal candidate will have knowledge of the Payer and Provider revenue cycle. Previous Provider facing or Payer facing customer service is a plus.


Primary Responsibilities:

  • Create, control and improve end - to - end business processes
  • Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools
  • Reviewing and understanding the current provider and payer relationship(s) and A / R history
  • Diving into data - reviewing / analyzing all of the sources of the outstanding balances
  • Maintaining positive client relationships
  • Developing a unique strategy with each provider and payer and establishing realistic metrics to meet the goals
  • Aggressively engage providers and payers to increase recovery of outstanding AR

Job Business Process & TQM
Primary Location US-TN-Franklin
Other Location 
Organization Optum Ops-Payment Integrity
Schedule Full-time
Number of Openings 2
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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