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Regional Practice Director - CT

UnitedHealth Group

Farmington, CT
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Job Details

743624 Regional Practice Director CT

Regional Practice Director - CT (743624)

Position Description

ProHealth Physicians, Inc. is a physician-led medical group with 85 practice locations throughout Connecticut that empowers physicians and advanced clinicians to better serve patients through enhanced care processes in support of improved patient outcomes. ProHealth is part of OptumCare, a leading national information and technology - enabled health services business.

Reporting to the Vice President, Practice Operations, the Regional Practice Director is accountable for the oversight of daily operations, policy and procedure development and implementation, and management of practice site staffing.  In addition, the Regional Director is accountable for assisting an assigned group of ProHealth practices to meet the organization’s short - and long - term goals and objectives including population health management, revenue growth, profitability, quality, service excellence, patient satisfaction and employee engagement. Key accountabilities include providing leadership in the development and / or implementation of core operational, clinical and financial programs designed to enhance and improve the overall performance of the individual practice sites, as well as regional and organization - wide practice operations.  The Regional Director manages Practice Managers and partners with the Regional Medical Director, practice site Medical Leadership, and other key stakeholders on strategic initiatives.

Primary Responsibilities:

  • Provides broad strategic direction and administrative direction for policies, procedures, services and programs for assigned groups.  Provides administrative oversight in areas such as quality, process improvement, customer service, human resources management, information systems, finance and general clinic operations
  • Works collaboratively with the Regional Medical Director and other Medical Leadership in assuring quality patient care is provided in an efficient and cost efficient manner while meeting all regulatory standard

  • Foster, develop and maintain strong positive relationships with providers

  • Assist in the onboarding of new providers

  • Actively participate in the development of organization - wide practice management strategies that will provide appropriate levels of practice operations standardization and meet the organization’s short - and long - term goals.  Provide leadership and assistance in the implementation of those strategies

  • Demonstrate a continuous process improvement focus through the ongoing analysis of practice operations to determine potential areas for improvement, engaging all members of the care team as appropriate, and providing leadership and assistance in the implementation of improvements

  • Lead and supervise Practice Managers of assigned practices including recruitment, selection, performance evaluation and development.  Work to build and create a cohesive management team in assigned region and practices. With Practice Managers, develop annual goals and objectives to track progress and results on a routine informal basis, with a formal annual performance appraisal meeting. Provide coaching and mentoring to ensure goals are met

  • Assist Practice Managers in the development and monitoring of practice site operating budgets as well as ensuring that performance goals and objectives are in place and being measured for all support staff

  • Facilitate the career development of Practice Managers to support the projected growth of the organization

  • Participate in financial analysis and strategic planning for the assigned market and practices

  • Foster effective collaboration between all ProHealth departments to ensure an integrated, service-oriented approach to providing services and supporting practices in reaching their goals

  • In conjunction with the Medical Leadership and Practice Managers, develop and maintain annual budgets.  Monitor daily, weekly and monthly reports and prepare bi - weekly briefings with explanations of variances and action steps needed to achieve budget

  • Direct the creation of and / or prepare operational and financial reports and analyses to assess progress and trends; provide appropriate recommendations and / or conclusions

  • Review and communicate practice and group scorecards

  • Provide leadership in troubleshooting areas of deficiency and work with appropriate constituents to implement strategies / tactics for improvement, ensuring that goals and objectives of the market, providers, practices and organization are met

  • Actively engage in and manage the strategic assessment of marketplace needs and the competitive environment on an ongoing basis

  • Participate in the coordination and leadership of General Practice Manager Meetings and Practice Manager Leadership Committee

Required Qualifications:

  • BA degree in health or business administration or related field required
  • 7 or more years leadership experience in medical group practice
  • 7 years of experience working with budgets, inclusive of P&L, keen financial acumen, ability to analyze financial statement
  • Ability to do root cause analysis and correct deviations from financial plan
  • Experience providing input being involved in Strategic Planning
  • Experience with multi-site physician practices (3+ sites)
  • Experience with population health management in a medical practice setting desirable
  • Knowledge of and experience with Lean / Six Sigma process improvement tools and techniques desirable
  • Proficient with Microsoft Word, Excel, PowerPoint, Outlook

Preferred Qualifications:

  • MA degree
  • Certified Medical Practice Executive (CMPE) or Certified Physician Practice Manager (CPPM)
  • Certified Medical Manager (CMM)  
  • Managing large physician practices
  • Pediatric experience

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Job Details

  • Contest Number743624
  • Job TitleRegional Practice Director - CT
  • Job FamilyMedical and Clinical Operations
  • Business SegmentOptumCare

Job Location Information

  • Farmington, CT
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelDirector
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusExempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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