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Regulatory Fulfillment Specialist


Scranton, PA
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Job Details

Position Title: Regulatory Fulfillment Specialist
Job Code: 438098
Job Location: Pennsylvania-Scranton

On a daily basis, the Regulatory Fulfillment Specialist is responsible for the creation of regulatory materials as a result of requests received for product service adds, new business, merger and acquisition, fund changes (global and client directed), annual notice requirements as well as notifications directed by Prudential legal counsel.  In addition, they are responsible for large volume notice requirements such as Annual Notices and strategic projects.  This responsibility involves project management, testing system enhancements, volume and capacity management and collaboration with our internal partners to meet deadlines for individual projects and notice production.  This position supports organizational initiatives that require participant notification.  The associates within this team are subject matter experts that provide guidance on regulatory protocols (this is not Compliance and/or Risk level decisions). 


Job Requirements: 


  • Knowledge of DOL and IRS guidelines for participant notification, a plus.


  • Knowledge of Prudential products and services that require notification, a plus.


  • Understanding of Plan Document designs that require notices such as QDIA, ACA, EACA, QACA and SH.


  • Understanding of Investment line-up and changes that may result in required notification to a participant.


  • Ability to work independently and proactively manage the timing and execution of the notices, this requires strong analytical skills along with ability to multi-task.


  • Ability to utilize tools for composition of the notices – may include templates, Word and other Office Applications.


  • Ability to communicate/collaborate with various business partners at all levels in the organization.


  • Ability to review workflow and processes to streamline and enhance procedures. Strong continuous improvement mindset.


  • No licensing required.  Notices are created from a compliance approved template.


  • At least 3 years’ experience within Retirement Services along with strong Product and Service knowledge as well as plan design.


  • Excellent written and verbal communication skills.


  • Proven analytical skills.


  • Ability to agilely handle heavy workload, mediating many demands and request with proactive problem solving.


  • Able to see the big picture while maintaining strong attentions to detail.


  • Effective team player.


  • Strong customer focus and listening skills.


  • Demonstrated ability to manage change.


  • Strong time management and organizational skills.


  • Self-motivated and deadline driven.


Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at for more information about doing business with Prudential.
Job Function: Marketing/Advertising/Public Relations/Corp. Communications
Schedule: Full-time
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