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Release Manager (Duluth)


Columbia, MD
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Job Details

Company AT&T

Job Title Release Manager (Duluth)

Jobid att4-6901736

Location: Columbia, MD, 21045, USA

Description Don't miss this opportunity to join the company recognized by _Fortune_ magazine as the **_World's Most Admired Telecommunications Company_** and ranked #4 on _DiversityInc's_ list of **_2011 Top_** **_50 Companies for Diversity._**

As the largest communications company in the world, more than 120 million customers count on us every day to deliver the wireless, Internet, data and advertising services that fuel their businesses and connect them to their world. You will find yourself connecting communications and technology with opportunities that will take you to places you never imagined.

You don't have to be a tech whiz to join AT&T. It takes more than technology to keep us ahead of the curve, and thanks to our teams of legal/operations, marketing and finance whizzes, we do just that. Every day, each works to ensure the success of the company while they advance their own careers.

What does it take to join us? We demand exceptional skills in your discipline and a real dedication to being the best.

After all, we're asked to keep AT&T profitable and on the cutting edge, and at the same time, build on more than a century of innovation and success. We are a world leader in communications and entertainment, and we plan to keep on growing.

**Responsibilities include:**

+ Supporting the effective implementation of new software and hardware releases into the operational environment using the controlling processes of configuration and change management.

+ Establishing, documenting, implementing, managing, and monitoring the release management process in line with overall objectives, and ensure program-wide compliance for both normal and emergency (break/fix) operations.

+ Establishing a release calendar to: coordinate services, implement and monitor release plans, including producing detailed timetables of events and documenting action plans by individual sites.

+ Measuring and monitoring progress to ensure application releases are delivered on time and meet expectations.

+ Planning future release windows and cycles across a portfolio.

+ Maintaining a release repository and manages key information such as build and release procedures, dependencies, and notification lists.

+ Identifying all applicable stakeholders per release, notifies, communicates, and manages expectations during the planning and rollout of new releases.

+ Coordinating release content and effort based on the service request backlog, pending service requests, third party applications, or operating system updates.

+ Defining exact content and rollout plan for a release, aligned with change management processes.

+ Negotiating, planning and managing all release activities.

+ Ensuring hardware and software being changed is traceable, secure, and that only correct, authorized and tested versions are installed.

+ Assisting in identifying and managing interdependencies and timing concerns, to ensure milestone adherence, and ensure that release integrity can be measured.

+ Managing risks and communicate/escalate issues related to the release plan, scope, schedule, and implementation quality.

+ Communicating all key project plans, commitments, and changes including requirements, quality assurance plans, schedule, and scope changes in accordance with program protocol.

+ Conducting release readiness reviews, milestone reviews, and business go/no-go reviews.

+ Preparing weekly release reporting.

Eight (8) years of experience in programs and contracts of similar scope, type, and complexity are required. Bachelor’s degree in a technical or business discipline from an accredited college or university is required. A Master’s degree may be substituted for two (2) years of experience, reducing the total years of experience to six (6). Four (4) years of additional experience may be substituted for a Bachelor’s degree. Detailed understanding of ITIL change, configuration, and release management processes. ITIL / ITSM / CMMI experience. Experience in IT project management. Experience planning, coordinating, testing, and scheduling major releases of software is preferred. Experience using an enterprise ticketing system to coordinate and schedule activities.

Required Clearance: Candidate must have a TS/SCI polygraph clearance.

AT&T is an Affirmative Action/Equal Opportunity Employer and we are committed to hiring a diverse and talented workforce. EOE/AA/M/F/D/V

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