Remanufactured Product Quality Coordinator

  • Location:
    San Jose, California, US
  • Area of Interest
  • Job Type
  • Technology Interest
  • Job Id
<b>The Business Entity</b>
Cisco Refresh is an evolution of the Cisco Certified Refurbished Equipment (CCRE) program. Leveraging the circular economy, the Cisco Refresh brand forms the cornerstone of a range of value-added lifecycle solutions for our Partners and customers, including but not limited to remanufacturing and selling pre-owned Cisco equipment.

<b>The Team</b>

Sale of Cisco pre-owned equipment is a $3B market. The Cisco Refresh organization is driving aggressive sales and growth targets to become the #1 or #2 player in this market. The Cisco Refresh organization is like a small startup and consists of a dynamic team that is responsible for all aspects of the business such as Engineering, NPI, Manufacturing, Supply Chain Operations, IT, Sales, and Marketing.

<b>Role & Responsibilities</b>

This position entails work to reduce product Dead-On-Arrival rates by solving customer issues, and coordinating the appropriate corrective action in the factory. Collect data, analyze quality problems, and ensure closure of customer issue. Report quality status and trends.


● Work closely with Customer Service team to understand and quickly resolve each customer reported issue.

● Work with repair partner(s) to root cause each reported issue and take appropriate corrective action to prevent future failures.

● Assist in pulling together quality performance data/metrics and feedback to be presented to repair partner(s) at business/operations review meetings.

● Support quality audits, review remanufacturing practices, and collaborate with Test Engineering, Service, Manufacturing, and Contract Manufacturing sites to leverage and adopt best practices for repair processes.

<b>Minimum Qualifications</b>

● Degree in an Engineering / Technical Major

● Excellent written and oral communication skills

● Great MS Excel and PowerPoint skills

● Good presentation skills

<b>Desired Skills</b>

● Out-of-box thinker who can effectively use and improve existing business processes

● Self-starter with passion for results

● 1-2 years of work experience in related field preferred

<b>About Cisco</b>

The Internet of Everything is a phenomenon driving new opportunities for Cisco and it's transforming our customers' businesses worldwide. We are pioneers and have been since the early days of connectivity. Today, we are building teams that are expanding our technology solutions in the mobile, cloud, security, IT, and big data spaces, including software and consulting services. As Cisco delivers the network that powers the Internet, we are connecting the unconnected. Imagine creating unprecedented disruption. Your revolutionary ideas will impact everything from retail, healthcare, and entertainment, to public and private sectors, and far beyond. Collaborate with like-minded innovators in a fun and flexible culture that has earned Cisco global recognition as a Great Place To Work. With roughly 10 billion connected things in the world now and over 50 billion estimated in the future, your career has exponential possibilities at Cisco.

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