Renewal Account Manager

  • Location:
    Feltham, England, United Kingdom
  • Area of Interest
    Sales - Services, Solutions, Customer Success
  • Job Type
  • Technology Interest
  • Job Id

What You'll Do

Cisco Cloud Security Solutions are used by thousands of customers to protect their networks, users and cloud infrastructure. This role is responsible for the renewal and expansion of those services within a named account list. You will ensure high customer satisfaction during the life of the customer's subscription, be responsible for managing ongoing post-sales outbound communication (non-support related) to clients (e-mail and phone) and will partner across multiple functions to provide seamless customer interaction.

  • Execute all phases of subscription renewal lifecycle to ensure the highest renewal rate possible
  • Find upsell opportunities within our existing customer base
  • Generate invoices and work closely with Finance to ensure payment is collected
  • Responsible for meeting retention and expansion goals.

Who You'll Work With

Cisco Umbrella is a leading provider of network security and DNS services, enabling the world to connect to the Internet with confidence on any device, anywhere, anytime. Umbrella blocks advanced attacks including malware, botnets, and phishing attempts, while leveraging machine learning to automate protection against newly-discovered threats before they can reach our customers.

Cisco Cloudlock is the cloud-native CASB and Cloud Cybersecurity Platform that helps accelerate use of the cloud, including the apps you buy and build. Cisco Cloudlock secures your cloud users, data, and apps across Software-as-a-Service, Platform-as-a-Service, and Infrastructure-as-a-Service, and orchestrates security across your existing security investments.

Cisco Security - Cisco delivers intelligent cybersecurity for the real world, providing one of the industry's most comprehensive advanced threat protection portfolio that is integrated, pervasive, continuous and open. Cisco's threat-centric approach to security reduces complexity while providing unmatched visibility, continuous control and advanced threat protection across the entire attack continuum -- before, during and after an attack. 

Who You Are

Minimum Qualifications:

  • Excellent verbal (via telephone) and written (via email) communications skills
  • Highly detailed oriented with the ability to manage a large volume of accounts, tasks and responsibilities
  • Strong customer service, listening and presentation skills
  • Bachelor's Degree or equivalent experience
  • Experience with SaaS-based applications and services preferred
  • Experience working with preferred

Why Cisco

We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren't afraid to change the way the world works, lives, plays and learns.

We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.

We Are Cisco.

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