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RESOLUTION EXPEDITER

Home Depot


Location:
Atlanta, GA
Date:
11/17/2017
2017-11-172017-12-16
Job Code:
112175
Apply on the Company Site
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Job Details

RESOLUTION EXPEDITER - Atlanta GA 30308 Skip Navigation
Job Details

RESOLUTION EXPEDITER (112175)

GA - Atlanta

  • Date Posted: Nov 9, 2017
  • Company: The Home Depot
  • Travel: 0-10%
  • Functional Area: Customer Service
  • Position Type: Full-Time
  • Relocation Provided: No




Position Description:
POSITION PURPOSE
The associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including technical support on installations and parts inquiries. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES

  • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution. 
  • 20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.

NATURE AND SCOPE

  • Supervisor Customer Care 
  • No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS

Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Travel:
Typically requires overnight travel less than 10% of the time.


ESSENTIAL SKILLS:
MINIMUM QUALIFICATIONS

  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.

Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience:
2 years

Physical Requirements:

Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • Associate's degree
  • Proficient in SAP/CRM,IBM, and Outlook and navigation of common web applications
  • Retail Experience to include Suggestive Selling skills
  • Home Improvement Experience
  • Technical aptitude for troubleshooting
  • Ability to partner with internal and external business partners

Knowledge, Skills, Abilities and Competencies:
  • Negotiating/Influencing skills
  • Excellent verbal and written skills
  • Attention to quality and detail
  • Microsoft Windows/Office proficient
  • Proficient typing/keyboarding skills
  • Multi tasking capability/Time and Case Management skills


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply on the Company Site
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