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Retail Manager 3

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Job Details

Careers Center - Retail Manager 3

Retail Manager 3

System ID
Food Service
Relocation Type
Employment Status

Unit Description

Sodexo at Pepperdine University - a high profile account with high expectations from our clients, clientele, and organization -  located in beautiful Malibu California is looking for a “Hands On” Food Retail Mgr who is able to become part of a high energy team, who is laser focused, creative and imaginative with an eye for detail and excellent business acumen to lead our Waves Café team.  The Retail Manager 3 will be accountable for multiple food venues with a high volume of foot traffic and sales located in the main dining building for the campus, support of the team managing the main cafe, catering and concessions.  The campus executes 7,500 transactions per day on average at this all retail account.   The Food RETAIL MANAGER 3 will preferably have prior experience working in a fast paced, highly demanding food retail environment and understands and is able to meet the operating standards and expectations as well as proven results in the following areas:


Leadership – able to provide effective communication to a diverse team of frontline staff and integrate into the current management team along with passion and dedication to be “one of the best,” highly engaged in day to day operations.


Training – able to articulate, demonstrate and uphold operating standards and expectation for the frontline staff through hands on training, coaching and follow up.


Financial – proven excellent results with food cost, labor and controllable expenses.


Communication -  pBilingual abilities - ability to speak Spanish - would be helpful in working with this workforce.


Pepperdine University is located on 830 acres of hillside overlooking Malibu beaches and Santa Monica (12 miles away) while the Pacific Ocean laps nearly at our doorstep.


Do you believe that one must not eat to live, but must live to eat?  Do you wish to be part of a forward thinking, passionate, and dedicated team who strive each day to do the right things?  Do you consider yourself to be highly guest service oriented and believe that we are here to teach others about great foods and service while delivering such -  then this may be the right place for you to grow your career and your skills by joining up with the Sodexo team at Pepperdine!



Position Summary

Responsible for food quality & customer service in an operation that may have branded concepts or other retail offerings. Directs the work of hourly and supervisory food service workers, as well as other managers.
Key Duties
- Ensures there is a zero harm mindset for ourselves, our customers, our food & employees.
- Directs daily operations of food quality & customer service in a retail food operation that may include branded concepts ensuring that employees have appropriate equipment, supplies and resources.
- Manages cash handling protocols & control procedures according to Sodexo policies.
- Maintains client satisfaction for food quality & customer service.
- Accountable for the execution of service quality by maintaining the highest level of delivery.
- Supervises day-to-day work activities of food service workers, supervisors & managers. 




Qualifications & Requirements

Basic Education Requirement - Associate's Degree
Basic Management Experience - 2 years
Basic Functional Experience – 1 year of work experience in concessions, retail sales, or store operations


Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


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