Aramark (NYSE: ARMK) is in the customer service business across food, facilities and uniforms, wherever people work, learn, recover, and play. United by a passion to serve, our more than 270,000 employees deliver experiences that enrich and nourish the lives of millions of people in 22 countries around the world every day. Aramark is recognized among the Most Admired Companies by FORTUNE and the World’s Most Ethical Companies by the Ethisphere Institute. Learn more at www.aramark.com or connect with us on Facebook and Twitter.
The Retail Manager will report any necessary changes and initiatives to the General Manager while adhering to the strict guidelines as outlined by the Aramark Policies and Procedures. He/She is responsible for the planning, organizing and directing of all aspects of the component. The Retail Manager is responsible for working with the Retail Supervisor on the day to day operations and providing leadership to a team of foodservice associates within multiple franchised units. Operations may vary in size and scope based on client population and requirements.
Implements and leads compliance on all Aramark operating standards and legislated standards within the component including company policy and procedure, Health and Safety Standards and Safe Food Handling
Uphold Franchised Brand Standards.
Works with the Human Resources Manager to manage all hiring, staffing, labour, progressive discipline, training and administration of HR policies.
Develops operational component forecasts each period and is able to explain variances in sales, costs and operational activities.
Oversees the implementation and maintenance of marketing and culinary components within the component.
Collects, records and deposits all revenues received at the component and maintains
Responsible for making sure the daily operation of the component are running smoothly with the understanding that there will be times when you’ll have to “jump in” and work within the component.
Supervise staff to ensure they are providing excellent customer service.
Motivate and encourage the staff daily. Work with the HR department to implement Aramark’s “Encore Encore” Program.
Assist the Human Resource Manager with the training and staff development
Assist in disciplinary action alongside the Director of Retail Operations and/or Human Resources.
Monitor equipment repair and maintenance along with the Chef Manager on site.
Liaison with the Marketing Manager to launch Marketing Initiatives and Promotions
Scheduling – tracks daily labour on schedule and reports to Director of Retail Operations on a daily basis
Maintains student/staff availability list
Approves and Communicates approval of all Request off forms
Cash Reconciliation including over/short tracking and employee coaching re: cash handling
Change Till Reconciliation (Daily)
Assisting Executive Chef on a weekly basis with inventory
Maintains accurate records for all transactions including sales, petty cash and all accounts receivable
At least 5 years of supervisory experience in a fast paced food service environment.
Knowledge of computerized spreadsheet and word processing programs.
Self-directed with strong interpersonal and communications skills.
Strong organizational and time management skills.
Positive attitude and genuine customer focus orientation
Able to be flexible, evening and weekend shifts when required.
Accommodations for job applicants with disabilities are available upon request.