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Retail Sales Associate

Cox Communications

Omaha, NE
Job Code:
Cox Communications
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Job Details

Company Cox Communications
Title: Retail Sales Associate
JobID: 179703
Category: Sales & Marketing, Sales
Industry: Cox Communications, Inc.
Job Type: Full-time


The Retail Sales Associate is responsible for driving the retail sales channel for Cox products and services while ensuring customer satisfaction and loyalty by handling customer requests, inquiries and complaints regarding orders, billing and service in a professional manner. This person develops and implements retail sales strategies for Cox Communications and serves as a strategic partner in the overall operation of the organization. This person is also responsible for exceeding growth and profit objectives by maximizing the retail sales of individual and bundled Cox wireless, video, voice and data services.

1.Guides customers through the purchase decision and activation process of Cox product offerings (cable, data, voice, and wireless).

2.Responsible for meeting established sales objectives by matching customer needs with the right products and services.

3.Ensures individual sales targets are met

4.Executes promotions and campaigns designed to increase brand equity and achieve sales objectives

5.Builds and maintains relationships with potential and existing customers

6.Aids customers in completing purchases and resolving issues

7.Offers product suggestions to customers to help satisfy their needs/wants

8.Strives to exhibit best-in-class customer service skills

9.Contributes to sales floor up-keep and cleanliness

10.Assists with sales floor inventory counts and stock replenishment

11.Ensures sales floor remains visually appealing

12.Clearly explains and illustrates product and service capabilities

13.Offers product suggestions to customers to help satisfy their needs/wants

14.Continuously expands knowledge of trends in wireless and current Cox services and products

15.Maximizes sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention.

16.Operational duties may include paperwork and completion of sales reports as they relate to store opening and closing.

17.At the Senior Level, plays a key role in handling customer escalations. Additional operational duties may include acting as 'manager on duty' and 'key holder' when necessary and completion of paperwork and sales reports as they relate to store opening and closing activities.

18.Educator (includes accountabilities below): Serves as the store expert on the latest product features, services, and accessories.

19.Responsible to sell accessories and add-on features while supplementing new customer solutions or satisfying existing customer requests.

20.Provides in-house technical support to customers within a Cox Solution Store, related to cable, data, voice and wireless product offerings.

21.Works with customers to solve technical problems with various Cox products and conduct light triage work on wireless phones.

22.Provides prompt and friendly troubleshooting, diagnostic, and upgrade services as appropriate.

23.Additional responsibilities include maintenance of customer request files, preparation of reports for analysis of trends and services as required, and warranty processes for Cox products.

24.Concierge: responsible for ensuring customers have a positive experience in stores by directing customers to the appropriate service area to meet their needs.


Typical Training / Experience

  1. HS diploma, GED or relevant work experience; Specialized skill training/certification may be required; 2-5 years of experience in area of responsibility required
  2. Dept/Org Scope & Impact - Fully functioning support role having greater responsibility to perform all (or most) most of the standard work within the function; moderate impact to the department
  3. Problem Complexity - Effectively identifies problems as they occur and takes appropriate steps to solve them in situations where the problem is not difficult or complex; Refers complex, unusual problems to supervisor/manager
  4. Autonomy - Under general supervision, exercises some judgment in accordance with well-defined policies, procedures, techniques; Work typically involves regular review of output by a senior coworker or supervisor/manager
  5. Knowledge - Demonstrates basic knowledge of a technical or specialty area; Readily learns and applies new information/concept in area of practice

About Cox Communications


Cox Communications is a broadband communications and entertainment company, providing advanced digital video, Internet, telephone and home security and automation services over its own nationwide IP network. The third-largest U.S. cable company, Cox serves approximately 6 million residences and businesses. Cox Business is a facilities-based provider of voice, video and data solutions for commercial customers, and Cox Media is a full-service provider of national and local cable spot and digital media advertising. Cox is known for its pioneering efforts in broadband, voice and commercial services, industry-leading customer care and its outstanding workplaces. For nine years, Cox has been recognized as the top operator for women by Women in Cable Telecommunications; Cox has ranked among DiversityInc's Top 50 Companies for Diversity 11 times. More information about Cox Communications, a wholly owned subsidiary of Cox Enterprises, is available at and

Organization: Cox Communications, Inc.

Primary Location: US-NE-Omaha-16909 Burke St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Full-time

Unposting Date: Ongoing
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