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Retention Call Center Rep

Cox Media Group

Dayton, OH
Job Code:
Cox Media Group
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Job Details

Company Cox Media Group
Title: Retention Call Center Rep
JobID: 1712034
Category: Sales
Industry: Cox Media Group
Job Type: Part-time


Cox Media Group is hiring a Part Time Retention Call Center Rep.
This role involves placing outbound calls to newspaper subscription accounts to collect payments and avoid subscription stops.  
This role will reside in Dayton, Ohio which is where Cox Media Group was founded.
This role is part time and consists of a 25 hour work schedule.  Work schedule consists of week day hours of 2:45-8:00pm and then every Saturday from 10am-3:30pm.
90% - place outbound retention calls
5% - inbound calls and call backs 
5% - results tracking or other tasks assigned by management 
Primary Functions
  • Call subscribers who have scheduled stops for nonpayment and collect renewal payment.
  • Call subscribers to obtain updated auto pay information after a returned payment.
  • Inbound call back line from messages left on machines.
  • Take ownership of customer issues, take action to address any issues and follow up as necessary to ensure continued resolution.
  • Proper entries and documentation in circulation system for tracking and reporting purposes.
  • Drive digital engagement by confirming emails on file and offers for our digital products.


  • Preferred that candidates have a background in customer service, call center or sales.
  • Candidates must have basic computer knowledge to include MS Office Products.
  • Candidates must have excellent written and oral communication skills.
  • Candidates for this role must be able to comply with part time hours.

About Cox Media Group


Cox Media Group is an integrated broadcasting, publishing, direct marketing and digital media company. The company’s operations currently include broadcast television stations, radio stations, daily newspapers and non-daily publications; and digital sites and services, like,, Dawg Nation, SEC Country,, Mundo Hispanico, Southern Kitchen and All22. Additionally, CMG operates the National Advertising Platform businesses of CoxReps - the country’s biggest television rep firm - Gamut, and Videa. For more information about Cox Media Group, please check us out online at

Organization: Cox Media Group

Primary Location: US-OH-Dayton-1611 S Main St

Employee Status: Regular

Job Level: Individual Contributor

Shift: Day Job

Travel: No

Schedule: Part-time

Unposting Date: Ongoing
Apply on the Company Site
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