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Retention Representative - Hudson Valley, NY

UnitedHealth Group

Hudson Valley, NY
Job Code:
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Job Details

Retention Representative - Hudson Valley, NY(Job Number:729886)

Position Description:

Welcome to one of the toughest and most fulfilling ways to help people, including you. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.

The Retention Representative is responsible for retaining current membership by assisting members by providing timely educational outreach reminders and with the completion and processing of government health insurance renewal applications. The position responds to all inquiries regarding the application process from both new and existing members as well as meeting daily production metrics designed to achieve higher membership retention. This role will engage in telephonic and written outreach, as well as field - based partnership and event education to assist with the annual re - certification process as well as timely premium - billing payments.

Primary Responsibilities:
  • Contact individuals who need to re - certify in order to maintain their benefits and deliver the highest level of professional marketing and customer service standards with potential members successfully re - certifying members in a consistent manner that meets and exceeds the minimum performance standards as defined in the Retention Representative Performance Management Plan. Utilizing outbound phone calls, written correspondence, email, SMS texting notification, etc. to advise families about re - certification requirements and time frames and premium billing deadlines to facilitate these processes for our customers.
  • Works with field Supervisor, Manager, Outreach Staff and Provider Advocates to manage all lines of business (MA, CHP, EP) to maximize retention potential by 1.) Following the pre - approved retention strategy to increase monthly membership retention rate. 2.) Attending company supported outreach events and partnership meetings to explore collaborations that will assist retention strategies. 3.) Creating additional strategies designed to increase enrollment growth. 4.) Identify new methodologies for tracking and reporting the department’s overall performance. Consistently submit applications across all product lines (where applicable) within an acceptable rejection rate level that meets and exceeds the minimum performance standard as defined in the Retention Representatives Performance Management Plan. At Management’s discretion, assist the Marketing Department in day - to - day operations. Assist with walk - in customers as needed.
  • Enroll new members, educate clients on how to use the plan and maintain contact with applicants to insure accurate completion of all applications with required documentation as well as follow through on the established procedures for the timely and efficient submission of these applications. Foster good communications and maintain tracking mechanisms related to current workflow management.
  • Represent UHC at various marketing sites, community events and during customer home visits as directed by Marketing Management. TA management’s discretion, assist the Marketing Department in day - to - day operations.
  • Adherence to all policies, procedures and workflows (i.e., timely submission of time sheets and expense reports). Follow all policies and procedures.
  • Take inbound calls from the Leads team to preliminarily screen potential members for UHC products and follow through to enrollment by setting up appointments for those who appear to qualify. Coordinate resolution from the Lead Team, Enrollment Department, and Customer Service and Marketing staff.

Job Service Account Management
Primary Location US-NY-Hudson Valley
Other Location US-NY-White Plains, US-NY-Middletown, US-NY-New City, US-NY-Hempstead, US-NY-Yonkers, US-NY-Poughkeepsie, US-NY-Fishkill, US-NY-Newburgh
Organization C&S New York
Schedule Full-time
Number of Openings 1
Apply on the Company Site

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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