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CRM Systems Analyst


Fort Worth, TX 76101
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Job Details

987335BRReq ID:987335BRCompany Summary:What started small, with a single discount store and the simple idea of selling more for less, has grown over the last 50 years into the largest retailer in the world. Today, nearly 260 million customers visit our more than 11,500 stores under 72 banners in 28 countries and e-commerce sites in 11 countries each week. With fiscal year 2016 revenue of $482.1 billion, Walmart employs 2.3 million associates worldwide 1.5 million in the U.S. alone. Its all part of our unwavering commitment to creating opportunities and bringing value to customers and communities around the world.Job Title:CRM Systems AnalystEmployment Type:Full TimeCity:FORT WORTHState:TXPosition Description:

+ Support the day to day administrative functions pertaining to the CRM solution

+ Develops, tests and implements CRM integrations and process improvements

+ Maintain and enhance workflows and functionality within CRM System

+ Perform systems analysis and design, translating business requirements into technical specifications

+ Perform ongoing customizations to product features and integrations with other operational systems

+ Interface with users to identify opportunities for improvement and training

+ Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans

+ Designs and performs analyses to address and resolves operational concerns

+ Drives the development and improvement of new or existing operational tools, reports, and customer-facing functionality

+ Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity

+ Provides and supports the implementation of business solutions

Additional Preferred Qualifications:Knowledge of CRM systems

Oracle/Right Now experience.

Experience in Call Center operations.

Proficient in coding in HTML, Java or PHPCategory:Business Management Hourly/Salary:SalaryShift:0Division:Walmart.comDivision Summary:The team is here to provide amazing digital and physical experiences for our customers with seamless access to products and services they want. Marketplace allows us to present an even wider array of vendor products on and beyond. Behind the scenes, e-commerce experts are focused on category growth, program management, business development, and seller onboarding. We continuously strive to deliver incredible selection, ease, and e-commerce innovation to customers.Requisition Template:Home Office
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