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Sales and Customer Service Associate- Eden Prairie, MN

UnitedHealth Group


Location:
Eden Prairie, MN
Date:
12/12/2017
2017-12-122018-01-10
Job Code:
742142
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Job Details

742142 Sales and Customer Service Associate Eden Prairie MN

Sales and Customer Service Associate- Eden Prairie, MN (742142)

Position Description

Position Description:

Energize your career with one of Healthcare’s fastest growing companies.  

 

You dream of a great career with a great company - where you can make an impact and help people.  We dream of giving you the opportunity to do just this.  And with the incredible growth of our business, it’s a dream that definitely can come true. Already one of the world’s leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.

 

This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader.

 

Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.


Primary Responsibilities:
  • Generate sales leads for your own sales and for in person sales with our hearing specialists
  • Respond to general inquiry calls from marketing campaigns and make outbound calls to promote product features and benefits
  • Assist members in locating a hearing provider to obtaining a hearing test
  • Follow up on sales leads, and overcome objections by explaining the product and service capabilities and closing the sale
  • Provide customer service, including the system entry of hearing devices, post sale accessories, and payment collection
  • Work to retain customers by making outbound courtesy calls to ensure customers are successful in using their hearing devices and know what resources are available for assistance
  • Make full use of Sales Force CRM system to organize lead tracking and sales activities
  • Constantly meet established productivity, schedule adherence, and quality standards in a call center environment.
Required Qualifications:
  • High School Diploma or GED
  • 2+ years experience in a Sales and Customer Service role that included experience solving customer's problems
  • Basic proficiency with Windows PC applications (Word, Excel and Outlook), which includes the ability to learn new and complex computer system applications.
  • Shifts within the hours of 9:00 am - 5:30 pm CST

Preferred Qualifications:

  • Bilingual fluency in English and Spanish

Soft Skills:

  • Excellent communication skills, problem solving skills, and a passion for assisting customers with their hearing health needs.
  • Compassion to help others.
  • Driven by performance and results oriented.
  • Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product.
  • Ability to remain focused and productive each day though tasks may be repetitive.
  • Ability to navigate a computer while on the phone

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SM


Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.


Keywords: customer service, customer service representative, call center, phone support, healthcare, UnitedHealthcare

Job Details

  • Contest Number742142
  • Job TitleSales and Customer Service Associate- Eden Prairie, MN
  • Job FamilySales Direct Selling
  • Business SegmentOptum Corporate

Job Location Information

  • Eden Prairie, MN
    United States
    North America

Additional Job Detail Information

  • Employee StatusRegular
  • ScheduleFull-time
  • Job LevelIndividual Contributor
  • ShiftDay Job
  • TravelNo
  • Telecommuter PositionNo
  • Overtime StatusNon-exempt

UnitedHealth Group is the most diversified health care company in the United States and a leader worldwide in helping people live healthier lives and helping to make the health system work better for everyone.

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