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Sales And Marketing Services Associate


Makati, NCR 1209
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Job Details


Summarize the primary purpose & key accountabilities of the position, including scope of responsibility in 5-7 concise sentences. (i.e. Global vs. Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.

Day-to-day execution of Incentive Compensation (IC) in-country.

+ Responsible for the operational administration of incentive plans for the fieldforce. To enable this, the person must perform the administrative functions for data loading, processing, mapping/crediting, roll-up, validation, and eventually processing based on approved and compliant incentive plans

+ This role is also responsible for non-catalog services related to FF Performance tracking that includes fieldforce scorecards and performance KPIs

+ This role is also responsible for non-catalog services related to support for non-traditional fieldforce, including Retail, Hospital KAM, and distribution channel mamanagement


In order of importance, list the primary responsibilities critical to the performance of the position. It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.

**Task-based Responsibilities** **:**

**Incentive Compensation:**

+ Execute transactional business processes / tools and deliver agreed services for;

+ Data analysis & Reporting incl. Ad.hoc analysis

+ Quota setting, Quota attainment calculation and Incentives calculation and Award

+ Responding to business modifications (e.g. redeployment, ad-hoc events)

+ Ensuring programs comply with compliance guideline /corporate integrity agreements and Local Government laws

+ Eligibility rules and Workers council consultation (if required) support

+ Develop, maintain, and communicate information related to Incentive Compensation (IC) - including (but not limited to) Bonus, Contests & Awards, Performance Tracking, Reports, and Goals.

+ Collaborate with SMS colleagues in the country/cluster to implement SMS I/C strategy and processes

+ Develop effective and valued relationships with stakeholders in the designated country / cluster

+ Provide feedback to all relevant colleagues & teams in GCO to meet country needs or address issues

+ Provide analytical support and expertise for key projects

**Fieldforce Performance support:**

+ Lead operations of non-catalog fieldforce performance reporting, as required by the country, including (but not limited to) monthly KPI's, Midyear and annual FF KPI for the performance management system

+ Support in-country sales data requirements for non-traditional fieldforce, including Retail, Hospital KAM, and distribution channel mamanagement.

Performance measures:

+ Overall delivery of solution that meets Pfizer's business needs, on time and within budget

+ Customer satisfaction survey for SMS design and operations (Business leaders / customer facing colleagues)

+ Alignment with legal / Compliance requirements in region / country / cluster


Provide the primary groups or key positions that this position will have interaction with as a regular part of the position responsibilities (i.e. key stakeholders). Include any external interactions as appropriate.

in-market GCO colleagues, country requesters (Sales, Marketing, Medical) , Vendors, BT, SMS CoE


SMS Systems/Tools & Processes


Oversight of 3rd party consultant


Indicate the formal education, certification or license required and/or preferred. Include the minimum number of years of relevant experience required for the position (where legally permissible).

+ University graduate or commensurate experience

+ Fluency in English

+ Commercial experience (preferred minimum 2 years)

+ Operational business and process planning (minimum 2 years)

+ IT literacy

+ Significant understanding of field based technology

+ Understanding of field force deployment processes preferred

+ Understanding of pharmaceutical marketing & sales processes preferred

+ Ability to work in a matrix environment


Indicate the technical skills required and/or preferred, as applicable.

+ Field based technology operational experience or knowledge

+ Excellent knowledge of Excel and database functionality (e.g., SQL)

+ MS Word/ MS PowerPoint preferred

+ MS Project preferred


Note the physical conditions in which work will be performed, if applicable to the position. Examples: Lifting, sitting, standing, walking, ability to travel, drive, unusual attendance requirements, weekend work or travel requirements, etc.


This position is office-based; however periodic travel might be required depending on business requirements. The incumbent will be required to work a normal working week as per local Country practices. It is expected that the incumbent will be willing to work outside of normal hours and/or on weekends in special circumstances to deliver on critical and/or urgent business deliverables.

**COMPETENCIES - This section is Optional to complete.**

List 3-5 competencies only, see **** for references. Provide detail for each competency. Include skills and knowledge essential to perform the position.



Attention to Detail

+ Flawless execution.

+ Diligently attends to details & pursues quality in accomplishing tasks.

Accountability & Dependability

+ Achieves results with little oversight.

+ Takes personal responsibility for the quality & timeliness of work.

+ Gets the job done proactively.

Adaptability & Flexibility

+ Adapts to changing business needs, conditions & work.

+ Project management & organization skills.

+ Ability to handle multiple tasks simultaneously.

+ Can respond to tight timelines.

Customer Focus

+ Demonstrated ability to understand business & customer needs.

+ Builds trust with stakeholders through consistent delivery of what was agreed to.

+ Builds and maintains customer satisfaction.

Good Communicator

+ Good communication skills.

+ Ability to work at all levels of organization.

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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