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Sales Associate Supervisor (Customer Service Manager)

PepsiCo Inc.


Location:
West Valley City, UT
Date:
09/22/2017
2017-09-222017-10-21
Job Code:
125867BR
Apply on the Company Site
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Job Details

JobId: 125867BR
Job Title: Sales Associate Supervisor (Customer Service Manager)
Location: West Valley City, UT
Category: Sales

Description:

Job
Description:



The Customer Service Manager (CSM) contributes to the success of Frito-Lay North America by leading a team of frontline employees to merchandise orders to key customers in a fast-paced direct store delivery environment. The job is in a physical work environment with varying length work days/schedule. In the CPG industry, weekends and holidays are often our most demanding days. Candidates must be willing and prepared to work weekends and holidays as is required. Upon completion of the training program, you will share responsibility for all aspects of managing a team of Customer Service Specialists (CSSs) and Customer Service Specialists Leads (CSLs) with varying levels of experience and education. You will be responsible for administrative and technical support, as well as facilitating information. This role must manage multiple tasks simultaneously. The Customer Service Manager must be able to analyze situations accurately taking effective action under narrow time constraints. It is imperative that you have strong leadership skills, good communication skills and thrive in a fast-paced, constantly changing work environment.


Key Responsibilities:

  • Successfully interact with Customers and anticipate potential customer issues, apply contingency planning to avoid customer dissatisfaction
  • Lead district meetings to brief the frontline employees on scheduling and meeting delivery goals
  • Conduct one-with-one meetings with CSSs to discuss performance
  • Conduct \"work-withs\" and coaching sessions with CSSs to develop their selling and customer service skills
  • Coach CSSs to successfully service accounts
  • Collect, chart and interpret statistical data; manage multiple tasks simultaneously
  • Manage multiple priorities while allocating resources between accounts
  • Help employees prioritize the work and promote teamwork
  • Supervise daily operations, delegate tasks and monitor progress
  • Set productivity and service targets, measure performance to drive accountability



Qualifications:

  • Bachelor's Degree or equivalent experience
  • Authorized to work in the United States on a permanent basis
  • Must be 21 years of age or older
  • Clean driving record for the past 3 years
  • Must pass a drug screen and background investigation
  • Department of Transportation (DOT) physical and/or certification may also be required
  • Ability to work a flexible schedule including early mornings, evenings, and/or weekends and holidays


Preferred Qualifications:

  • Degree preferably in Business Administration, Sales, Marketing, or related major
  • Demonstrated leadership ability
  • Highly motivated self starter
  • Skilled at managing financial results
  • Prior related experience, preferably in Food/Beverage, DSD/Retail, etc.
  • Prior experience leading a team of people

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
PepsiCo is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law (http://pep.jobs/eeo-poster) & EEO is the Law Supplement (http://pep.jobs/eeo-poster-supplement) documents by copying and pasting the appropriate URL in the address bar of your web browser.

To view our Pay Transparency Statement, please click here: Pay Transparency Statement

Job Ref: 125867BR",
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Performance with Purpose


Out performing ourselves is a rush. That's why we perform with purpose. Together, we blaze new trails, succeed, celebrate and then do something even bigger. We never settle for second best. At PepsiCo we're not just committed to performing well as individuals, but as a team, to strengthen the company as a whole.

Around the world, we're working hard to give people the tastes they crave and the nutrition they need. We dream globally and act locally, constantly innovating to sustain our planet, our people, our communities and our business practices. New markets mean new ways of doing business, and new ways of addressing health concerns, cultural differences and environmental challenges. Every day is an adventure, and an opportunity for personal and professional growth.

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